Posted:14 hours ago|
Platform:
Work from Office
Full Time
Job Responsibility: Provide L2 support to production systems like application, database, middleware components, infrastructure and network components Manage productions incidents end-to-end within defined SLAs with focus on resolution rather than who caused it. Interact with various stake holders such as Release managers, program leads, service managers, development and test leads Review operational readiness requirements such as monitoring and alerting, log rotation and resilience of the components and report the gaps Provide pre-implementation support with activities such as release notes review and implementation dry runs. Protect production components by running health checks, monitoring latency and memory utilization. Log Monitoring Tool - Splunk or any other Application Monitoring tool - DynaTrace or any other Ticketing incident/problem management tool - Remedy Application Support, Automation, L2 support, Linux, SQL, ITIL, Monitoring, Trouble Shooting, Jenkins.
Avant Garde
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