Systems Analyst_Service Management

Your Impact: As an Application Production Support Lead, you will play a crucial role in overseeing and managing the production support for customer applications. Your responsibilities will include handling a range of issues from critical to low priority, providing 24x7 support for customer applications, monitoring application performance, and ensuring high availability and performance. You will be the primary point of contact for production support issues, conducting root cause analysis, coordinating with development teams, and deploying fixes as required. Additionally, you will lead a team of production support engineers, provide guidance and support, conduct training sessions, and ensure adherence to best practices and support processes. Your ability to communicate effectively with stakeholders, maintain detailed documentation, and identify process improvements will be key to your success in this role. Qualifications: To be successful in this role, you should have a Bachelor's degree in Computer Science, Engineering, or a related field, along with 6-9.5 years of hands-on experience in application production support. You should have proven experience in application-level debugging, incident management, and handling P1-P3 issues. Experience in Trade Surveillance Prod Support Capital Markets domain is required, and Surveillance domain knowledge is beneficial. Strong communication skills, the ability to use tools like ServiceNow and Jenkins, and familiarity with SQL, No-SQL, networking, and scripting languages like Java or Python are essential. Exposure to KX and time series databases is a plus. Your commitment to providing status reports, sharing information, and participating in on-call rotations as required will be crucial in this role. Additional Information: Publicis Sapient is a digital transformation partner that helps organizations achieve their digitally-enabled future. With a focus on strategy, consulting, customer experience, and agile engineering, we aim to accelerate our clients" businesses by designing products and services that customers truly value. Join our team to sharpen your skills, expand your collaborative methods, and make a direct impact on our clients and their businesses. We offer a gender-neutral policy, 18 paid holidays throughout the year, generous parental leave, flexible work arrangements, and employee assistance programs to support your wellness and well-being.,