Systems Analyst_Service Management Publicis Sapient

6.0 - 10.0 years

0 Lacs

haryana

On-site

Role Overview: As an Application Production Support Lead at Publicis Sapient, you will be responsible for overseeing and managing the production support for customer applications. Your role will involve hands-on experience, leadership abilities, and expertise in application-level debugging, incident handling, and issue resolution. You will handle a range of issues from P1 (Critical) to P3 (Low Priority) and manage multiple issues simultaneously in a fast-paced support environment. Your primary goal will be to provide 24x7 support for customer applications, ensuring high availability and performance. You will monitor application performance and system health, handle production incidents, cond...

Posted 1 week ago

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Systems Analyst_Service Management Publicis Sapient

6.0 - 10.0 years

0 Lacs

haryana

On-site

Your Impact: As an Application Production Support Lead, you will play a crucial role in overseeing and managing the production support for customer applications. Your responsibilities will include handling a range of issues from critical to low priority, providing 24x7 support for customer applications, monitoring application performance, and ensuring high availability and performance. You will be the primary point of contact for production support issues, conducting root cause analysis, coordinating with development teams, and deploying fixes as required. Additionally, you will lead a team of production support engineers, provide guidance and support, conduct training sessions, and ensure a...

Posted 3 months ago

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