Systems Administrator, Technology Operations (Catalog Associate)

About the team

E-Commerce is a top priority and growth area for Walmart, all set to further accelerate with the growing internet penetration and smartphone adoption. As a member of US Omni tech, you would be working on improving Catalog data quality. It would involve building products through software engineering in the domain of Catalog management, machine learning, big data etc.

What Youll Do

• Process expertise in category/product details validation in retail business
• Analyse data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions with ops, tech and product teams.
• Manage stakeholders through effective written and oral communication.
• Contribute to building SOP and Template Management, Documentation and Quality Process Adherence.
• Identify opportunities to eliminate process redundancy.
• Process expertise in category/product validation process within retail business
• Proactively resolve all the Item related issues reported by Merchants and Suppliers.
• Coordinate with all cross-functional teams and independently own and resolve all complex issues.
• Follow standards and best practices to bring operational efficiencies, stability, and availability of the system.
• Provide regular feedback for the issues reported, applications and products associated with Suppliers/Merchants and improve the TAT for item setup and resolve recurrence of issues

What Youll bring

• Any bachelor’s degree or equivalent with 0-3 years’ work experience in Retail/e-Commerce Industry and a Proficient in understanding of e-commerce Operations
• Strong English comprehension and Communication with active listening skills.
• Excellent Email Etiquettes.
• Flexible to work in multiple shifts
• Mastery of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint; Proficiency with Visio a plus
• Strong Analytical skills: Has problem solving skills and attention to detail. Ability to understand scenario and deep-dive and highlight opportunities to eliminate process redundancy.

Technical Capabilities

In addition to the minimum qualifications, the ideal candidate should also demonstrate:

Technical Skills & Knowledge:

• Basic understanding of system administration concepts such as user account management, permissions, and system monitoring.
• Familiarity with ticketing systems (e.g., JIRA, ServiceNow) and incident management workflows.
• Exposure to SQL or data querying tools to extract and analyze operational data for issue resolution and reporting.
• Basic scripting knowledge (e.g., Python) to automate repetitive tasks and improve operational efficiency.
• Understanding of APIs and data flows between systems to help troubleshoot integration issues.
• Experience with cloud platforms (e.g., AWS, Azure, GCP) or SaaS tools used in retail/e-commerce environments is a plus.

Technical Collaboration & Communication

• Ability to translate business issues into technical requirements and vice versa when working with engineering and product teams.
• Comfortable participating in UAT (User Acceptance Testing) and providing feedback on system changes or new features.
• Experience in documenting technical processes and creating knowledge base articles for internal and external stakeholders.

Tools & Platforms

• Familiarity with catalog management systems, exposure to data visualization tools (e.g., Tableau, Power BI) for reporting and insights generation.
• Understanding of version control systems (e.g., Git) and basic software development lifecycle concepts.

About Walmart Global Tech

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.