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Ortseam Technologies
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System & security support engineer L2/L3

System & security support engineer L2/L3

Ortseam Technologies

5 - 10 years

8 - 18 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Cyber Security L2 Support System Support L3 Support Firewall Configuration TCP VMware Powershell DNS JIRA VPN Azure Cloud AWS Python Windows OS Bash Scripting Servicenow IP SSH Antivirus Active Directory Linux GCP Cloud Remote Desktop

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: System & security support engineer L2/L3

Base Location:

Work Mode:

Job Summary:

Key Responsibilities:

Provide
L2/L3 technical support
for infrastructure systems including servers, endpoints, and networks.
Monitor and respond to incidents related to system performance, availability, and security.
Troubleshoot hardware, software, and network-related issues in a timely manner.
Collaborate with security teams to investigate threats, perform vulnerability assessments, and support mitigation strategies.
Maintain system documentation, configurations, and change logs.
Support patch management, endpoint protection, and compliance initiatives.
Coordinate with cross-functional teams for system upgrades, migrations, and recovery planning.

Required Skills:

Minimum of
5 years
of experience in
System/Support Engineering
with exposure to
Cybersecurity
.
Strong knowledge of
Windows/Linux servers
,
Active Directory
, and
network protocols
.
Experience with
security monitoring tools
,
SIEM
, and
incident response processes
.
Familiarity with endpoint protection, firewalls, intrusion detection/prevention systems.
Proficient in
troubleshooting Tier 2/3 technical issues
across infrastructure and application layers.
Strong communication skills and the ability to collaborate effectively across teams.

Good to Have:

Industry certifications such as
CompTIA Security+
,
CEH
,
Microsoft Certified
, or
Cisco Security
certifications.
Experience with
cloud security practices
(AWS, GCP, or Azure).
Knowledge of
ITIL practices
and
ticketing systems
(e.g., ServiceNow, Jira).
Scripting knowledge (PowerShell, Bash, Python) for automating routine tasks.

Tech Stack:

Operating Systems:

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