System Engineer - Network Operations Management Center

As a System Engineer at NOMCIndia in Jabalpur, your role is crucial in maintaining the stability, integrity, and efficiency of the IT infrastructure. Your responsibilities will include: - **Network Monitoring and Management**: - Proactively monitoring network infrastructure, servers, and applications using tools like Nagios, SolarWinds, PRTG, or similar. - Identifying, diagnosing, and resolving network and system issues promptly to minimize downtime. - Responding to alerts and following defined escalation procedures. - Performing regular network performance analysis and tuning. - **Incident And Problem Management**: - Serving as a point of contact for network and system-related incidents. - Troubleshooting and resolving complex technical issues related to network protocols, routing, switching, and security. - Conducting root cause analysis for recurring incidents and implementing preventative measures. - Maintaining detailed incident records and resolutions. - **System Administration And Support**: - Installing, configuring, and maintaining network hardware and software. - Managing and supporting network security infrastructure, including firewalls and VPNs. - Performing regular system backups and recovery procedures. - Providing technical support to internal teams and end-users when required. - **Documentation And Reporting**: - Creating and maintaining comprehensive documentation for network configurations, processes, and procedures. - Generating regular reports on network performance, system availability, and incident resolution. - **Continuous Improvement**: - Staying updated with the latest networking technologies, security threats, and industry best practices. - Identifying opportunities for automation and process improvement within NOMC. - Participating in the planning and implementation of network upgrades and expansions. **Required Skills And Qualifications**: - Proven experience as a NOC Technician, System Engineer, or similar role within IT operations (2-5 years). - Solid understanding of networking protocols and technologies, including TCP/IP, DNS, DHCP, SMTP, SNMP, and VPNs. - Hands-on experience with network monitoring tools like Nagios, SolarWinds, PRTG, Zabbix, or equivalent. - Proficient knowledge of routing protocols (OSPF, EIGRP, BGP) and switching technologies (VLANs, STP). - Understanding of network security principles and best practices (firewalls, IDS/IPS, access control). - Strong analytical and problem-solving skills with effective root cause analysis. - Excellent communication (written and verbal) and interpersonal skills. - Ability to work in a fast-paced, 24/7 operations environment and manage tasks under pressure. - Self-motivated, detail-oriented, and a strong team player. **Desired/Preferred Qualifications**: - Relevant certifications such as CCNA, CompTIA Network+, or ITIL Foundation. - Experience with scripting languages (Python, Bash) for automation. - Familiarity with cloud networking concepts (AWS, Azure, GCP). - Knowledge of ITIL framework and practices. Your education background should be a Bachelor's degree in Computer Science, Information Technology, Telecommunications, or relevant field, or equivalent work experience in a related role.,