System Engineer

Murugappa Group

2 - 5 years

0 - 3 Lacs

chennai

Posted:3 days ago| Platform:

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Skills Required

ticketing tool system engineer outlook configuration os installation desktop support it service desk service desk troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Provide Level 1 technical support to end-users via phone, email, or chat in a 24x7 environment.
Handle incidents, service requests related tickets through ITSM ticketing tool.
Perform initial diagnosis and troubleshooting of hardware and software issues for PCs/laptops issue closure.
Support end-users with Microsoft 365 applications (Teams, Outlook, SharePoint, OneDrive, etc.).
Assist users with VPN connectivity and Office 365 issues.
Coordinate with L2/L3 teams and vendors for escalations and issue resolution.
Engage with OEM vendors for hardware support and service coordination.
Ensure compliance with defined IT processes and SLAs.
Exhibit strong time management and the ability to handle multiple tickets simultaneously.
Stay adaptable to new tools, technologies, and processes as per business requirements.

Preferred candidate profile

Ready to work in 24/7 Rotational Shifts
Good Communication Skills

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