System Engineer I - TRCS Configuration

• Configure and manage TRCS components including model setup, user access, Excel integration, and ETL workflows.
• Deliver enhancements, resolve escalated incidents, and manage BAU (Business-As-Usual) configuration changes.
• Perform regular system health checks and analyze logs to ensure platform stability and performance.
• Coordinate with internal IT teams and external vendors to resolve technical issues related to the TRCS platform.
• Implement solutions based on approved change requests, including planning, testing, and deployment.
• Work closely with Product Managers and business teams to understand requirements and define application configurations.
• Conduct technical impact assessments and proof of concept exercises for new upgrades or feature requests.
• Design solutions that account for upstream and downstream application integrations.
• Participate in Agile ceremonies including stand-ups, sprint planning, retrospectives, and reviews.
• Adhere to change management processes such as MMR, EC, and SC for planning and delivery.
• Ensure all work is delivered with high quality and minimal need for rework.

• 5+ years of hands-on experience in TRCS configuration and operational support.
• Strong hands-on experience in TRCS configuration, including model design, user security, Excel add-ins, and ETL setup.
• Proficiency in analyzing and troubleshooting application issues using system logs and monitoring tools.
• Familiarity with SQL for query writing and data validation (Intermediate level).
• Working knowledge of GitHub or similar repositories for code/version control.
• Experience with issue tracking tools like Jira and Zendesk for managing support tickets and change requests.
• Solid understanding of the Packaged software Life Cycle
• Practical knowledge of Agile methodologies and ability to work within Agile teams.
• Experience conducting technical assessments for software upgrades and new functionality.
• Strong attention to detail, with the ability to identify and mitigate risks in configurations and deployments.
• Knowledge of problem management processes and tools for root cause analysis and long-term resolution.
• Awareness of the latest updates, patching strategies, and version management in the TRCS environment.

Preferred Qualifications:

• Bachelors degree in computer science, Information Systems, Finance, or related field.
• Certification or formal training in TRCS (desirable) and Optional
• Prior experience working in Finance, EPM, or Retail domain (preferred).