System Analyst

We are hiring for the System Analyst,

Client: Carelon Global solutions

Payroll: Sp soft

NP:0 to 10 Days

Loc: Bangalore/Gurgaon

Work mode: Hybrid

Job Role :System Analysis

Description:

"• Address and resolve issues reported through ServiceNow, conducting root cause analysis, collaborating with developers.
• Research Incident Issues submitted via Service Now:• Pricing Incident Tickets: work closely with the Enterprise Teams to resolve issues related to pricing claims; (Enterprise Teams: Pricing Configuration Management Team, WGS, Conduent and others)• Provider Incident Tickets: work closely with our Enterprise Provider partners to resolve any issues related to claims not processing due to provider issues: (Enterprise Teams: HCN and Provider Relations).• Research Claims as part of the following Reports:• 25 Cnt Reports Daily report of individual claims that need to be investigated to see if they are System issues or User Error.• Que Location Reports - Daily report by state of individual claims that need to be investigated to see if they are System issues or User Error.• 837 Reports – Daily report of individual claims that need to be investigated to see if they are System issues or User Error.• Monitoring:• MONITOR Associate Chats for issues as they arise: Operations (Team Leads and BA, West OEs, BAs, Managers)• MONITOR: System issue with Streamline: FS Transactions for abends and resolve; restart transactions- Claim processing issues• MONITOR: System Issues with Streamline Clocking - Monitor and address any issues that arise• Testing: Conduct regression testing for Streamline at the request of Enterprise/WGS to ensure that updates or changes do not negatively impact existing functionalities.• Additional Support – New request; transitioning support to IT Ops Production Support.• SWAT Support – System Outages "

Enable Skills-Based HiringNo

Primary Skill Set

System analyst 5+

sayini.prasanthi@spsoftglobal.com