System Analyst

Hello Everyone,

Optum

MFT (Managed File Transfer), FTP, SFTP, HTTPS, Troubleshooting, Monitoring Tools, Ticketing (Preferred - ServiceNow), Linux, Windows, IT Networks, Security Protocols

3 yrs to 7 yrs

Bangalore

Immediate to 45 days

Evening Shift

Primary Responsibilities:

• Work with little or no supervision to provide incident resolution for a

  tier 0 Managed File Transfer(MFT)

  environment
• Accurately document customer issues, their resolution and provide workarounds as applicable
• Interface with other teams within the department to ensure escalations are handled
• Provide on call support on a rotating basis
• Understand IT operational policies and security requirements
• Create knowledgebase articles (FAQ/Solutions) that provide technical value to users

Required Qualifications:

• Bachelor's degree and/or 3+ years of

  Managed File Transfer (MFT) experience

• 3+ years of experience in an

  MFT environment

• 3+ years of experience working in a

  trouble shooting

  role
• 3+ years of experience with

  network connectivity and communication protocols (FTP, SFTP and HTTPS)

• 3+ years of proficiency with

  Linux and Windows

  platforms
• 3+ years of experience with a ticketing system,

  ServiceNow preferred

• Solid knowledge of

  IT Network and Security protocols

• Understanding of networks, scheduling systems and

  monitoring tools

NOTE: Comfortable with the evening shift

arshad_mohammad@optum.com.

Thanks and Regards,

Arshad Ayub - Talent Scout

Deputy Manager - TA

arshad_mohammad@optum.com

Optum