1 - 31 years

2 - 3 Lacs

Posted:1 month ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Part Time

Job Description

Install, configure, and maintain desktops, laptops, printers, and operating systems (Windows/Linux) for BPO staff. Provide L1 and L2 technical support for hardware, software, VoIP phones, and internal IT services. Monitor and troubleshoot network issues, including LAN/WAN, internet, and VPN connectivity to ensure smooth call center operations. Manage user accounts and permissions in Active Directory, email systems, and other internal platforms. Support and maintain VoIP infrastructure, including softphone setup, dialers, and headset configurations. Ensure IT security compliance, including antivirus management, patch updates, and user access controls. Perform routine backups and participate in disaster recovery planning and testing. Maintain IT inventory records for all hardware, software, and licenses used in the BPO environment. Collaborate with vendors and other IT teams for escalations, hardware replacements, or software support.

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