Job Description: Assist customers with inquiries and resolve issues via phone, email, or chat. Provide product information and troubleshoot technical problems. Ensure customer satisfaction through effective communication and timely support. Escalate complex issues to the appropriate department. Collect customer feedback and report common concerns to management. Requirements: Excellent communication skills Hindi, English Problem-solving skills. Strong attention to detail. Ability to work in a fast-paced environment. MS office skills (Excel, Word, typing)
1. Market Analysis: Conduct market research and analysis to identify opportunities. 2. Strategy Development: Develop and implement marketing strategies to drive growth. 3. Business Growth: Identify and pursue new business opportunities. 4. Brand Management: Manage and enhance brand presence. 5. Performance Monitoring: Track and analyze performance metrics to optimize strategies. These points cover core responsibilities, focusing on market analysis, strategy development, and business growth.
1. Sales Strategy: Develop and execute sales strategies to meet or exceed sales targets. 2. Team Management: Lead, coach, and mentor sales team members to enhance performance. 3. Sales Performance: Monitor and analyze sales performance, identifying areas for improvement. 4. Customer Relationships: Foster strong relationships with key customers and stakeholders. The role requires a 6 days working
1. Active Listening: Quickly understand customer concerns. 2. Problem-Solving: Resolve issues efficiently. 3. Product Knowledge: Familiarity with products/services. 4. Effective Communication: Clear and concise communication. 5. Time Management: Manage multiple customer interactions.
Designation: Ticketing Executive (International & Domestic Ticketing) Skills Required: * Fluent communication in Hindi and English * Good computer/system knowledge * Knowledge of International and Domestic ticketing * Strong client coordination skills Experience: Minimum 1–2 years in Ticketing sales. Job Description & Responsibilities: 1. Handle international and domestic ticket bookings through GDS / airline portals. 2. Process ticket's, cancellations, and refunds as per client requirements. 3. Coordinate with clients for ticketing and travel-related queries. 4. Ensure accurate fare calculations and provide competitive quotes to clients. 5. Maintain good relationships with airlines, consolidators, and clients. 6. Keep updated with airline schedules, policies, and industry changes. 7. Ensure timely delivery of tickets and travel documents. 8. Maintain proper records and reports for all ticketing transactions.
1. Respond to Customer Inquiries: Handle customer queries and concerns via phone, email, chat, or other communication channels, providing timely and effective solutions. 2. Provide Product/Service Information: Offer detailed information about products or services, addressing customer questions and helping them make informed decisions. 3. Resolve Customer Complaints: Investigate and resolve customer complaints in a professional and courteous manner, ensuring customer satisfaction and loyalty. 4. Maintain Accurate Records: Document customer interactions, feedback, and issues in CRM systems or databases, ensuring accurate tracking and follow-up. 5. Deliver Excellent Customer Service: Consistently deliver high-quality customer service, adhering to company standards and protocols, and promoting a positive brand image. These responsibilities highlight the importance of effective communication, problem-solving, and customer-centric skills in the role of a Customer Care Executive.
Role & responsibilities They handle customer queries, resolve complaints quickly, provide clear product or service information, keep records updated, and collect feedback to help the company improve . Preferred candidate profile A successful Customer Support Executive needs strong communication skills, active listening, empathy, problem-solving abilities, multitasking capability, and basic technical know-how to use tools like CRM and chat platforms effectively.
Required Skills & Qualifications Graduate (preferably in Travel & Tourism or related field). Strong knowledge of visa documentation requirements for popular destinations (USA, UK, Schengen, Singapore, Dubai, etc.). Excellent communication skills (written & verbal). Attention to detail and ability to handle multiple applications simultaneously. Proficiency in MS Office (Excel, Word, Email handling). Ability to work under deadlines and manage client expectations. Key Responsibilities 1. Assist clients with tourist visa requirements, documentation, and application procedures. 2. Provide updated information on visa rules, embassy/consulate regulations, and processing timelines. 3. Verify and check accuracy of submitted documents before lodging applications. 4. Coordinate with embassies, consulates, and VFS centers for application submission and follow-ups. 5. Maintain records of all visa applications and update clients on application status. 6. Handle queries related to travel visas tourist. 7. Ensure timely submission of visa applications to meet travel deadlines. 8. Keep management updated on changes in visa policies and maintain updated checklists for each country. 9. Provide customer support with professionalism and a service-first approach.
Install, configure, and maintain desktops, laptops, printers, and operating systems (Windows/Linux) for BPO staff. Provide L1 and L2 technical support for hardware, software, VoIP phones, and internal IT services. Monitor and troubleshoot network issues, including LAN/WAN, internet, and VPN connectivity to ensure smooth call center operations. Manage user accounts and permissions in Active Directory, email systems, and other internal platforms. Support and maintain VoIP infrastructure, including softphone setup, dialers, and headset configurations. Ensure IT security compliance, including antivirus management, patch updates, and user access controls. Perform routine backups and participate in disaster recovery planning and testing. Maintain IT inventory records for all hardware, software, and licenses used in the BPO environment. Collaborate with vendors and other IT teams for escalations, hardware replacements, or software support.
Job Description: Assist customers with inquiries and resolve issues via phone, email, or chat. Provide product information and troubleshoot problems. Ensure customer satisfaction through effective communication and timely support. Escalate complex issues to the appropriate department. Collect customer feedback and report common concerns to management. Requirements: Excellent communication skills Hindi, English Problem-solving skills. Strong attention to detail. Ability to work in a fast-paced environment. MS office skills (Excel, Word, typing)
Job Description for Customer Support Executive Education : - Graduation(Any) /Intermediate Skills : Fluent communication skills in Hindi , basic English language , convincing client, Listening to queries of client and resolve it Required Candidate profile Good command of spoken and written English and Hindi Languages Positive, pro-active attitude and flexible approach Organized, self motivated, dynamic and goal oriented Perks and benefits lakhs of incentives
Job Description 1) To analyse the potential leads for selling tour and Holiday packages, and convert them to client 2) Client coordination for ticketing and on boarding process of tour package 3) Convincing client for buying tour package Client management,Client coordination 4) Developing and managing tour budgets, negotiating with vendors for the best possible rates, and ensuring cost-effective solutions. 5) Maintaining regular communication with clients, addressing their queries, providing updates, and resolving any issues or concerns before, during, and after the trip. 6) Manage the entire onboarding process including visa, flight, hotel, insurance, and other formalities. 7) Evaluate potential leads and inquiries for international holiday and tour packages. 8) Convert leads into confirmed clients through timely follow-ups and persuasive communication. Required Skills : Good knowledge of international travel destinations, Visa procedures and travel trends Hands on experience in domestic & international tour packages Excellent Hindi & English communication and interpersonal skills Strong sales and negotiation abilities Ability to multitask and handle client requirements Experience with CRM tools and booking platforms is a plus Graduate in Travel, Hospitality, or related field preferable
Job Description: Assist customers with inquiries and resolve issues via phone, email, or chat. Provide product information and troubleshoot problems. Ensure customer satisfaction through effective communication and timely support. Escalate complex issues to the appropriate department. Collect customer feedback and report common concerns to management. Requirements: Excellent communication skills Hindi, English Problem-solving skills. Strong attention to detail. Ability to work in a fast-paced environment. MS office skills (Excel, Word, typing)