Job Description: Assist customers with inquiries and resolve issues via phone, email, or chat. Provide product information and troubleshoot technical problems. Ensure customer satisfaction through effective communication and timely support. Escalate complex issues to the appropriate department. Collect customer feedback and report common concerns to management. Requirements: Excellent communication skills Hindi, English Problem-solving skills. Strong attention to detail. Ability to work in a fast-paced environment. MS office skills (Excel, Word, typing)
1. Market Analysis: Conduct market research and analysis to identify opportunities. 2. Strategy Development: Develop and implement marketing strategies to drive growth. 3. Business Growth: Identify and pursue new business opportunities. 4. Brand Management: Manage and enhance brand presence. 5. Performance Monitoring: Track and analyze performance metrics to optimize strategies. These points cover core responsibilities, focusing on market analysis, strategy development, and business growth.
1. Sales Strategy: Develop and execute sales strategies to meet or exceed sales targets. 2. Team Management: Lead, coach, and mentor sales team members to enhance performance. 3. Sales Performance: Monitor and analyze sales performance, identifying areas for improvement. 4. Customer Relationships: Foster strong relationships with key customers and stakeholders. The role requires a 6 days working
1. Active Listening: Quickly understand customer concerns. 2. Problem-Solving: Resolve issues efficiently. 3. Product Knowledge: Familiarity with products/services. 4. Effective Communication: Clear and concise communication. 5. Time Management: Manage multiple customer interactions.
Designation: Ticketing Executive (International & Domestic Ticketing) Skills Required: * Fluent communication in Hindi and English * Good computer/system knowledge * Knowledge of International and Domestic ticketing * Strong client coordination skills Experience: Minimum 1–2 years in Ticketing sales. Job Description & Responsibilities: 1. Handle international and domestic ticket bookings through GDS / airline portals. 2. Process ticket's, cancellations, and refunds as per client requirements. 3. Coordinate with clients for ticketing and travel-related queries. 4. Ensure accurate fare calculations and provide competitive quotes to clients. 5. Maintain good relationships with airlines, consolidators, and clients. 6. Keep updated with airline schedules, policies, and industry changes. 7. Ensure timely delivery of tickets and travel documents. 8. Maintain proper records and reports for all ticketing transactions.
1. Respond to Customer Inquiries: Handle customer queries and concerns via phone, email, chat, or other communication channels, providing timely and effective solutions. 2. Provide Product/Service Information: Offer detailed information about products or services, addressing customer questions and helping them make informed decisions. 3. Resolve Customer Complaints: Investigate and resolve customer complaints in a professional and courteous manner, ensuring customer satisfaction and loyalty. 4. Maintain Accurate Records: Document customer interactions, feedback, and issues in CRM systems or databases, ensuring accurate tracking and follow-up. 5. Deliver Excellent Customer Service: Consistently deliver high-quality customer service, adhering to company standards and protocols, and promoting a positive brand image. These responsibilities highlight the importance of effective communication, problem-solving, and customer-centric skills in the role of a Customer Care Executive.
Role & responsibilities They handle customer queries, resolve complaints quickly, provide clear product or service information, keep records updated, and collect feedback to help the company improve . Preferred candidate profile A successful Customer Support Executive needs strong communication skills, active listening, empathy, problem-solving abilities, multitasking capability, and basic technical know-how to use tools like CRM and chat platforms effectively.
Required Skills & Qualifications Graduate (preferably in Travel & Tourism or related field). Strong knowledge of visa documentation requirements for popular destinations (USA, UK, Schengen, Singapore, Dubai, etc.). Excellent communication skills (written & verbal). Attention to detail and ability to handle multiple applications simultaneously. Proficiency in MS Office (Excel, Word, Email handling). Ability to work under deadlines and manage client expectations. Key Responsibilities 1. Assist clients with tourist visa requirements, documentation, and application procedures. 2. Provide updated information on visa rules, embassy/consulate regulations, and processing timelines. 3. Verify and check accuracy of submitted documents before lodging applications. 4. Coordinate with embassies, consulates, and VFS centers for application submission and follow-ups. 5. Maintain records of all visa applications and update clients on application status. 6. Handle queries related to travel visas tourist. 7. Ensure timely submission of visa applications to meet travel deadlines. 8. Keep management updated on changes in visa policies and maintain updated checklists for each country. 9. Provide customer support with professionalism and a service-first approach.