0 - 31 years

1 - 6 Lacs

Posted:1 week ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

1. Respond to Customer Inquiries: Handle customer queries and concerns via phone, email, chat, or other communication channels, providing timely and effective solutions. 2. Provide Product/Service Information: Offer detailed information about products or services, addressing customer questions and helping them make informed decisions. 3. Resolve Customer Complaints: Investigate and resolve customer complaints in a professional and courteous manner, ensuring customer satisfaction and loyalty. 4. Maintain Accurate Records: Document customer interactions, feedback, and issues in CRM systems or databases, ensuring accurate tracking and follow-up. 5. Deliver Excellent Customer Service: Consistently deliver high-quality customer service, adhering to company standards and protocols, and promoting a positive brand image. These responsibilities highlight the importance of effective communication, problem-solving, and customer-centric skills in the role of a Customer Care Executive.

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