System Administrator L2

As a skilled and proactive L2 System Administrator at Systango Technologies Limited, you will be responsible for managing and maintaining IT systems, networks, and hardware infrastructure to ensure optimal performance, security, and reliability. Your role will involve hands-on technical support, troubleshooting, and active participation in key IT operations and projects. You will be tasked with installing, configuring, and maintaining various operating systems such as Windows, Linux, and macOS. Monitoring and ensuring high system performance, availability, and reliability across all environments will be a crucial part of your responsibilities. Additionally, managing and upgrading IT hardware and software, including patch management and system updates, will be essential to ensure a smooth operation. In this role, you will support and troubleshoot LAN/WAN infrastructure, including switches, routers, and firewalls. Administering and securing the Wi-Fi network infrastructure while adhering to IT security best practices will also fall under your purview. Providing technical support to end-users and IT support staff for escalated issues will be a key aspect of your daily tasks. Maintaining accurate records of IT inventory, licensing, and assets is imperative, along with monitoring and responding to incidents through the IT ticketing system to ensure timely resolution. Your involvement in IT audits, compliance activities, and risk assessments will contribute to the overall security and efficiency of the IT infrastructure. Furthermore, creating and updating documentation related to system configurations, processes, and procedures will be essential for knowledge sharing and continuity. To excel in this role, you should possess a Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 3-5 years of experience as a System Administrator, Network Administrator, or in a similar technical role. A strong understanding of operating systems, networking protocols, and hardware troubleshooting is required. Proficiency in tools and technologies such as Active Directory, DNS/DHCP, firewalls, virtualization (VMware/Hyper-V), backup solutions, and remote desktop tools is essential. A working knowledge of network and system security, including firewalls, antivirus, and patching policies, is crucial for success in this position. Strong analytical, documentation, and problem-solving skills are necessary, along with effective communication abilities to work both independently and collaboratively within the team.,