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System Administrator I

System Administrator I

PDI Software

4 - 5 years

3 - 7 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

iis ftp networking database administration active directory incident management windows microsoft sql recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

The System Administrator 1 will play a pivotal role in managing and maintaining IT infrastructure while ensuring high availability and performance. Working in a 24/7 Network Operations Center (NOC), this position will handle cases related to networking, active directory, server maintenance, and AWS. The ideal candidate will demonstrate strong troubleshooting skills and provide exceptional service to customers and internal teams.

Key Responsibilities

Incident Management: Monitor and resolve cases promptly, escalating as necessary. Maintain clear communication with affected users and stakeholders throughout incident lifecycles. Extensive knowledge of Microsoft ecosystem and Windows servers.
System Monitoring and Maintenance: Actively monitor systems using tools like Logic Monitor, addressing alerts related to critical, error, and warning statuses. Perform regular OS upgrades, manual patch installations, and scheduled system reboots. Upgrade server resources (CPU, memory, disk space) as required.
Networking: Configure, troubleshoot, and manage static, dynamic, and failover tunnels. Perform ASA relicensing, static routing, and IP whitelisting. Handle IP shunning and tunnel resets.
Active Directory (AD): Create, delete, and manage AD accounts and group assignments. Synchronize OKTA accounts with customer AD systems. Provide support for internal user accounts and RSM account creation.
Database Administration: Grant and revoke SQL access and permissions. Add Okta groups for database integration.
AWS Management: Configure and manage AWS resources, including EC2 instances, S3 buckets, and IAM roles. Monitor cloud resource utilization and implement cost-optimization strategies. Troubleshoot cloud-specific issues related to infrastructure and applications. Perform scheduled backups, resource scaling, and disaster recovery planning. Integrate AWS services with on-premises and third-party systems.
Troubleshooting and Support: Resolve issues with system performance, IIS resets, hardware diagnostics, and FTP password resets. Manage services, permissions, and software installations. Perform Okta multi-factor authentication resets and resolve slowness or logic monitor collector issues.

Qualifications

Bachelor s degree in CSE, IT, ECE or EEE, and equivalent work experience.
4-5 years of experience as a System Administrator or NOC Engineer.
Proficiency in system monitoring tools (eg, Logic Monitor).
Strong knowledge of networking (VPNs, tunnels, ASA configuration).
Familiarity with Active Directory, OKTA, SQL, and server maintenance tasks.
Ability to manage priorities effectively in a fast-paced, 24/7 environment.

Skills and Competencies

Technical Expertise: Deep understanding of IT infrastructure and system maintenance.
Problem-Solving: Strong analytical and troubleshooting skills.
Communication: Excellent written and verbal communication for customer and team updates.
Collaboration: Work seamlessly with internal and external teams.

Behavioral Competencies

Ensures Accountability
Manages Complexity
Communicates Effectively
Balances Stakeholders
Collaborates Effectively

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System Administrator I