System Administrator

Job Title

The Candidate

• Decisive, dynamic, and capable of delivering to a high standard level of support, able to work

with/under any constraints that may be in place.

• Conscientious, trustworthy, and capable of organising and delivering on tasks with little direction.
• Strong troubleshooting and communications skills are an absolute necessity
• Capable of adjusting their approach for the varied staff supported
• Process oriented with great attention to detail.

Responsibilities (Other duties may be assigned.)

• Working from both the Bengaluru office and from home, this role is very much "hands

on" and will comprise mainly systems and software support and administration across multiple

sites.

• Responsible for overseeing vendor relationships and managing local logistics operations to

ensure timely and cost-effective delivery of hardware as required.

• Although the role will be primarily focused on 1st and 2nd line support the ideal candidate should

also be proficient in M365 with extensive knowledge in the management of various

communications platforms (Exchange Online, Teams, OneDrive, SharePoint, CoPilot)

• Experience in the management of Azure and EntraID, Azure Virtual Desktop, Enterprise

Applications, Intune/Autopilot is absolutely essential.

• The role requires significant problem-solving skills which will involve liaising with internal and / or

support personnel and with other organizations such as customers and suppliers.

• Proven experience of working with Windows and Backoffice applications including (but not limited

to) Windows Server 2012 / 2016 / 2019 / 2022 / 2025, Active Directory administration, Windows

10/11 desktop troubleshooting, Office365 suite, Printing, IP networking basics.

• The role will entail significant direct interaction with staff worldwide and requires the

ability to deal with support issues in a timely, professional and courteous manner.

• Part of the role requires working within a VMware virtual environment and the ideal candidate

should have experience of VMware 7 (and above).

• The ideal candidate will be able to demonstrate active participation and input into various IT

projects over their career thus far.

Education and/or Experience     

• Ideally the candidate must have at least 4-5 years relevant experience in supporting and

troubleshooting mainly Microsoft products / operating systems.

• Proven problem-solving ability in IT support including hardware, software and networking is

essential.

• Exceptional organizational and interpersonal skills required.

• Strong analytical skills

• Excellent verbal and written communication skills.

• Ability to speak the English language proficiently, both verbally and in writing

• Ability to work with minimal supervision and on ones own initiative, as well as being an active and

contributing part of a team.

• Ability to pick up new concepts quickly.

• Proven time management skills and ability to meet tight deadlines.

• Must be self-motivated and enthusiastic.

• Information Technology Industry certification a distinct advantage e.g. Microsoft, Cisco, RedHat,

VMware, etc.

Knowledge, Skills and Abilities

Technical Requirements: You will have experience of most of the following:

• Win 10 / Win 11 - Desktop

• 2016 / 2019 / 2022 / 2025 Server / Microsoft AD, DNS, DHCP management

• Familiarity with Linux / Apple / Android systems and related technologies

• Experience of the full Microsoft 365 suite and overall management essential (to include

underlying security principles)

• Experience of Exchange / M365 / EntraID end user administration essential

• Server / Laptop hardware troubleshooting & configurations

• Experience with DELL hardware preferred.
• SAN / NAS experience

• SCCM / WSUS / AutoPilot / InTune management

• Security

• Manage and maintain security policies and procedures to safeguard systems and data.
• Address vulnerabilities and ensure systems comply with best practices and regulations.
• Corporate Antivirus / EDR management
• ISO27001 / SOC2 experience

• Azure Technology stack

• Backup procedures and related methodologies with a working knowledge of Commvault

desirable.

• Ability to Automate and Script procedures (PowerShell, CLI, PowerCLI)

• Experience with various networking technologies (Routers, Firewalls, Switches, VPN, Wi-Fi

Networks)

• VMware / Hyper-V virtualization experience

• Knowledge / experience of VoIP Technologies (preferably Microsoft Teams)

• Knowledge of Unix /Linux desirable

Language Skills

• Ability to speak the English language proficiently, both verbally and in writing.

Travel Requirements

This position does not require travel.

Work Environment 

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.