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System Admin (FUSE) - Helpdesk

System Admin (FUSE) - Helpdesk

Transunion

1 - 2 years

8 Lacs

chennai

Posted:18 hours ago| Platform:

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Skills Required

administration application support operational support helpdesk organizational development network optimization customer support troubleshooting system administrator hardware troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

TransUnions Job Applicant Privacy Notice

What Well Bring:

The System Admin Team (FUSE) manages needs for our Voice Departments and agents in regards to Onboarding, Technical Issues, System Issues, Access Issues, Metric Analysis, Roster Process and other process improvements.

What Youll Bring:

As System Admin (FUSE), you will work individually and in tandem with other team members to assist employees and business partners with desktop and application support issues. You ll need to manage multiple efforts simultaneously, with occasionally conflicting priorities. Key responsibilities include:

Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization.
Skilled problem identifier and troubleshooter comfortable managing systems and projects in a range of IT environments
You will be responsible for assisting in the new hire s network and database privileges and setting up their login information
Perform initial & tier 2 troubleshooting techniques in attempt to resolve incidents, and escalate using official escalation procedures when appropriate.
Gather information to define and fix the issue, by trouble shooting hardware and software and liaising with vendors if needed for more information.
Resolve incidents by working with internal and external technology support organizations
Own incident and requests while driving them through to resolution
Assist with call and email queues under minimum supervision
Ensure both the customer and internal management are notified of impacting outage situations using official communications procedures
Open, update and closes incident and request tickets
Communicate status to associates/management via approved communication processes
Schedule will be evenings and possible rotating weekends in an on call capacity
Open problem tickets up with appropriate group to prevent future incidents or problems
Develop and write operations processes and procedures for different level support teams
Serve as the second level escalation point for incident and request issues
Monitor & participate in existing call/ticket queues and environment
Any additional ad-hoc assignments as directed to meet business need

Impact Youll Make:

As System Admin (FUSE), you should have 1-2 years experience in a customer support center environment. You should also have an Associate s Degree in a related technical field, or relevant work experience.

Technical Skills

Experience supporting web based applications using multiple browsers
Experience with password management interfaces
Experience with using ticketing systems
Strong knowledge of Microsoft Office Products

Professional Skills

Highly motivated individual
Ability to complete task with limited supervision/self-starter
Ability to instill quality in every aspect of the job function
Excellent written and verbal communications skills
Strong Analytical skills

Skill Differentiators that make a candidate stand apart

Strong troubleshooting skills that leverage critical thinking
Ability to multi-task, strong organizational skills and problem solving skills
Reporting/database experience, strong computer skills
Time Management
Administrative skills
Strong drive to learn both independently and in group setting

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep III, Consumer Operations Support

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System Admin (FUSE) - Helpdesk