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Blue Yonder
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Support/Shift Lead - Oracle SQL, PL/SQL, Shell scripting

Support/Shift Lead - Oracle SQL, PL/SQL, Shell scripting

Blue Yonder

7 - 9 years

12 - 16 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Unix Change management Data migration Shell scripting Consulting PLSQL Windows Customer service Troubleshooting Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Core responsibilities include maintenance & support of the customer projects to manage environmental & product related issues.

Our current technical environment:

Software : BY Retail Planning Products (Enterprise Planning, Allocation, Assortment and respective cognitive versions)
Tools : PowerShell, Batch scripting, SQL, Basics of C# scripting, GIT, Rest API, OAuth
Frameworks /Others: Azure, Control-m, Zabbix monitoring, Git etc,
Cloud Architecture: MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD)
Integration : File based & API Integrations .

What you'll do/should have:

Should have hands-on experience with installing and configuring the product and understand the interactions within various modules.
Candidate should be familiar with Azure Basics and preferably should have completed Microsoft Azure Fundamentals certification.
It is desirable to have a candidate who has worked on oracle to SQL server migration. Candidate should be able to manage the architecture challenges from migrating to SQL + data migration issues.
Candidate should possess knowledge of batch scheduling tools used in Azure.
It is preferable if the candidate has previous experience of working in any of the cloud technologies and should be familiar with the basic network terminologies.
Should have experience in reviewing the integration design and suggest best practices.
Should work as a liaison between Consulting, Support and Cloud Services to ensure smooth and efficient implementation and integration between technical and functional system requirements during on-boarding of new customers or during upgrades or patch updates
It is mandatory to have good knowledge of Oracle RBDMS concepts and administration. Knowledge of RAC (Real Application Cluster) is an added advantage.
Candidate should be able to review an existing application set up and perform an assessment for suitability to upgrade.
Understands how JDA solutions can be configured to better facilitate client business processes.
Should have strong analytical skills and problem-solving skills. Knowledge of any defect management tool will be an added advantage.
Ensures quantity and quality content in the Knowledgebase. Should be able to drive a KT and Transition plan effectively.
It will be an added advantage to have a candidate with knowledge of incident, problem and change management process.
Responsible for incident resolution for specific set of customers within the specified POD / Product / Project
Adheres to priority-based management based on impact + urgency.
Drive Service Improvement Plans and ensuring the Incident Management process is performed as designed

What we are looking for:

Work Experience

7-9 years of work experience
Proficient in Oracle SQL, PL/SQL, Shell scripting.
Experience with working on Azure & understanding Azure landscape to Implement the product architecture effectively.
Nice to have Proficiency in Windows/Unix commands and troubleshooting skills
Good understanding on Control-m, Service now

Communication

Associate has good English language Skills both verbal and written
Associates have expert customer service mindset - Being able to walk associates/customers through advanced tasks over the phone and dealing with difficult customers
Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting.
Must have excellent organization and technical documentation skills.
Ability to work calmly under pressure and meet deadlines.
Ability to make modifications to the systems with no interruption of service.
Ability to organize projects and tasks according to priorities.
A person in this position should be a good project leader and could communicate effectively project plans and status of projects.
Must be self-motivated and enjoy a sense of pride in their accomplishments.

Miscellaneous

Able to work flexible hours (24x7), including evenings, weekends, night shifts as customer support requirements demand.
Should be willing to travel to customer sites for a short duration if the need arises.

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