Support Specialist - IS Customer Experience

Job Description

We are looking for a smart System Specialist to provide enterprise-level support to our customers 5-8 Years of Support Specialist. This technician will provide support via phone, web, email, chat and other channels as required, Major Duties and Responsibilities: Address incoming environment and Application Support questions across several Applications in Customer Experience Portfolio in a team environment. Liaison between branch operations, development, product owners, and other internal IT teams. Analyze and develop dataflow process improvements. Document dataflow process improvements, new procedures, and troubleshooting methods. Provide education and cross-training within the support groups. Actively participate in PI Planning and other scrum ceremonies to provide feedback and work on enhancing regular workflow. Qualifications Bachelor's Degree in Information Technology, Computer Engineering, or related field A Masters degree in similar discipline is preferred. 6-10 years' experience in system engineering and IT support. Good working experience in SQL, UNIX and Kibana tool. Experience working in ServiceNow is preferred. Proven working experience in enterprise support Analyst, IT support or as a System Analyst In-depth knowledge in the product that the technician is supporting. Strong problem-solving skills Excellent client-facing skills Excellent written and verbal communication skills Additional information Expeditors offers excellent benefits: Paid Vacation, Holiday Health Plan: Medical Insurance Employee Stock Purchase Plan Training and Education Programs Unlimited opportunities for career advancement