Support Specialist - IS Customer Experience

We are looking for a smart System Specialist to provide enterprise-level support to our customers 5-8 Years of Support Specialist. This technician will provide support via phone, web, email, chat and other channels as required,

Major Duties and Responsibilities:

• Address incoming environment and Application Support questions across several Applications in Customer Experience Portfolio in a team environment.
• Liaison between branch operations, development, product owners, and other internal IT teams.
• Analyze and develop dataflow process improvements.
• Document dataflow process improvements, new procedures, and troubleshooting methods.
• Provide education and cross-training within the support groups.
• Actively participate in PI Planning and other scrum ceremonies to provide feedback and work on enhancing regular workflow.

Qualifications

• Bachelor's Degree in Information Technology, Computer Engineering, or related field
• A Masters degree in similar discipline is preferred.
• 6-10 years' experience in system engineering and IT support.
• Good working experience in SQL, UNIX and Kibana tool.
• Experience working in ServiceNow is preferred.
• Proven working experience in enterprise support Analyst, IT support or as a System Analyst
• In-depth knowledge in the product that the technician is supporting.
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills

Additional information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday
• Health Plan: Medical Insurance
• Employee Stock Purchase Plan
• Training and Education Programs
• Unlimited opportunities for career advancement