Technical Skills Required: Mandatory: • Good knowledge in Networking and troubleshooting tools- DNS, DHCP, TLS, SSL, security Protocols, Routing, Packet data analysing, Prior experience in working with Wireshark, Nmap, http analyser, Debug view etc. • Knowledge in VAPT analysis & Security • knowledge about security software such as DLP, firewalls (End point security are add on) Product and Application Support a) Good experience in product and application support with sound knowledge of networking and IT Infrastructure b) Must have worked on supporting any enterprise security applications like zero trust, Identity Management solution, Multifactor Authentication Solution c) Any support experience in Virtualization products coming from Citrix, Microsoft, Dell, etc. d) Should have worked with any reverse proxy solutions e) Should understand how key web servers can be troubleshooted like Apache, NGINX, TOMCAT, IIS, etc. f) OWASP Application Security Guidelines g) How typically big enterprise support product installation and upgrades are managed and how the patch management is done h) Knowledge of Power-shell scripting, Linux shell scripting, and Python Infra Support a) Excellent knowledge in Windows Server operating systems & Roles - Active directory, Group policies, Remote Desktop services, IIS, FSMO roles. b) Process data analyzing, Windows sys- internals tools knowledge will be add on. Batch and PowerShell scripting will be desirable c) Work experience in Client-side operating systems - Windows 7,8,10 are must d) Very good Working knowledge in Linux & Mac operating systems Support Management and Tools knowledge a) Good knowledge of L1 and L2 Ticket tracking tools b) Good Knowledge of Service level management tools c) Should be able to manage escalations and the agreed and provided SLA for various clients d) Should be able to provide reports for any escalations, Root cause Analysis (RCA) , Productivity reports e) Must make sure escalations are managed at root level and there is zero repeat escalations f) Excellent knowledge on Server Operating systems (Win 2016/19/22, Linux flavors) g) Proficient in Networking - DNS, DHCP, basic routing concepts, network monitoring commands & tools, h) Good knowledge in IT Infrastructure & Security concepts -Storage, File servers, SSL certificates, VPNs gateways, VAPT analysis, UTMS etc i) Good knowledge in Azure Cloud, conceptual understanding in Desktop as service, working experience in Azure Virtual Desktop / equivalent products Role and Responsibilities: • To provide solutions, not workarounds • Good listener to customer, provide on time deliveries; Involve appropriate authorities when escalations are required • Make sure Support deliveries are under SLAs • Provide Solution documents, KB articles & RCAs and make sure team members are following the process • Proactively involve in escalations and make sure customer commitments are met • Coordinate with Product Management team for bug fixes, new feature escalations & development related items and make sure on time resolution • Good with Statistical data, analyze priorities and involve in the product improvement discussions • work as a leader of special or Ongoing requirements • Use appropriate judgement during critical environments. • Reproduce customer issues and if required, analyse the root cause; Check and verify any viable solutions available other than development – such as creating scripts, simple solutions etc.
Key Responsibilities: Gathering and Analysing Requirements : BAs work with stakeholders to understand their needs and document those requirements (ISD, FSD & BRD) for projects. Process Analysis : They analyse existing business processes, identify inefficiencies, and propose solutions for improvement. Data Analysis : BAs utilize data analysis techniques to understand business performance, identify trends, and support decision-making. Strategic Thinker with an ability to understand the organisation’s vision, objective, and transformation agenda. Stakeholder Collaboration : They facilitate communication between business teams and technical teams, ensuring everyone is aligned on project goals and requirements. Documentation : BAs create and maintain documentation related to business requirements, processes, and project plans. Solution Implementation Support : They may assist with testing, training, and the overall implementation of proposed solutions. Project Management Support : BAs often contribute to project planning, tracking progress, and ensuring projects stay on schedule and within budget. Essential Skills: Analytical Skills : The ability to analyse complex information, identify patterns, and draw conclusions. Communication Skills : Excellent verbal and written communication skills are crucial for interacting with stakeholders and documenting requirements. Problem-Solving Skills : BAs must be able to identify problems, analyse their root causes, and develop effective solutions. Technical Skills : Familiarity with SQL query writing, Azure DevOps, data analysis tools, business intelligence software, and SAP Datasphere and SAC can be beneficial. Interpersonal Skills : BAs need strong interpersonal skills to build relationships with stakeholders and facilitate collaboration. Business Acumen : A solid understanding of business principles and practices is essential for effective analysis and solution development. Banking Products: Excellent understanding of banking products. Experience : 5-9 Years experience with hands on Banking or Financial Services Domain. Preferred: Immediate Joiner
The Network Specialist role involves conducting comprehensive gap assessments, identifying vulnerabilities, and implementing remediation strategies to enhance network security, performance, and scalability. The ideal candidate will possess deep expertise in designing, optimizing, and securing enterprise networks across various environments including on-premise, cloud, and hybrid setups. Responsibilities include: - Conducting a detailed analysis of existing network architecture to identify security risks, performance issues, and compliance gaps. - Developing and implementing solutions to address network vulnerabilities, optimize performance, and enhance security. - Designing and implementing scalable, high-performance, and secure network architectures for LAN, WAN, SD-WAN, and hybrid cloud environments. - Ensuring network security best practices, implementing firewall policies, VPN configurations, Zero Trust principles, and complying with industry standards such as ISO 27001, NIST, and GDPR. - Improving network performance by analyzing latency, bandwidth utilization, and QoS policies. - Designing and deploying SD-WAN solutions, hybrid connectivity, and cloud networking for platforms like AWS, Azure, or Google Cloud. - Implementing automation using tools like Ansible, Terraform, or scripting (Python, Bash) for network configurations. - Providing detailed reports on findings, remediation steps, and ongoing network health assessments. Required Skills & Experience: - 8+ years of experience in enterprise network architecture, design, and security. - Strong expertise in routing & switching, firewall management, WAN Accelerators, and load balancers. - Experience in SD-WAN, MPLS, VPN, BGP, OSPF, and network segmentation. - Knowledge of Zero Trust Networking, NAC, and network security frameworks. - Hands-on experience with cloud networking solutions. - Proficiency in network automation tools and scripting. - Familiarity with SIEM solutions, IDS/IPS, DDoS protection, and network monitoring. - Certifications such as CCIE, CCNP, AWS/Azure Network Specialty, Fortinet NSE, Palo Alto PCNSE are preferred.,