Support Specialist

Clinicmind

2 - 7 years

3 - 6 Lacs

gurugram

Posted:-1 days ago| Platform:

Apply

Skills Required

service delivery machine learning practice management manager technology healthcare scheduling customer service management seo troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Serve as the first point of contact for PatientHub clients, providing professional, empathetic, and timely support.
Troubleshoot, diagnose, and resolve issues related to the PatientHub platform and integrated technologies.
Handle Level 2 support responsibilities, taking ownership of escalated technical issues that require deeper investigation and resolution.
Perform advanced troubleshooting and work cross-functionally to coordinate resolutions across multiple teams.
Leverage GoHighLevel expertise to configure, optimize, and support client workflows.
Assist clients in adopting and effectively using AI and Machine Learning technologies within PatientHub.
Document and escalate technical issues to the appropriate teams when necessary.
Collaborate cross-functionally with the Service Delivery division to ensure a seamless client experience.
Educate clients on system best practices, including communication, scheduling, and engagement tools.
Maintain accurate and detailed records of client interactions and resolutions.
Stay current on updates, tools, and best practices relevant to PatientHub, GoHighLevel, and industry trends.

Qualifications

Fluent English communication skills (both written and verbal) are required.
2+ years of hands-on GoHighLevel experience (certification strongly preferred).
3+ years of customer service experience in a client-facing environment.
Experience working with Machine Learning / AI technology.
Strong problem-solving skills and the ability to manage multiple tasks effectively.
Demonstrated ability to work independently in a remote setting.
Experience with websites and SEO is a plus, though not required.

Must Have

Reliable broadband internet connection and a dedicated, quiet workspace for remote work.
High comfort level working on Eastern Time Zone/US Shift
Laptop/Desktop with at least 16 GB

More Jobs at Clinicmind

Marketing Assistant

Chennai

1 - 2 yrs

INR 3 - 4 Lacs

Marketing Assistant

Coimbatore

1 - 2 yrs

INR 3 - 4 Lacs

Marketing Assistant

Chandigarh

1 - 2 yrs

INR 3 - 4 Lacs

Marketing Assistant

Bengaluru

1 - 2 yrs

INR 3 - 4 Lacs

Marketing Assistant

Noida

1 - 2 yrs

INR 3 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Machine Learning Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.