Support Representative

Company Description

iQor CXBPO™ is a trusted partner in intelligent end-to-end customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, iQor combines 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable full-lifecycle business success. Recognized as a Great Place to Work® and a leader in CX excellence, iQor prioritizes a people-first approach and operational expertise.

Role Description

This is a full-time on-site role for a Chat Support Agent located in Noida. The Chat Support Agent will be responsible for addressing customer inquiries, resolving technical issues, ensuring customer satisfaction, and providing exceptional customer support. Day-to-day tasks include using analytical skills to troubleshoot problems, effectively communicating with customers, and maintaining a high level of professionalism.

Qualifications

• Customer Support and Customer Satisfaction skills
• Technical Support and Analytical skills
• Excellent Communication skills
• Ability to work on-site in Noida
• Previous experience in a customer service role is a plus
• High school diploma or equivalent; Bachelor's degree is preferred