Support Program Manager, You Tube Operations

As a Technical Program Manager at YouTube, you will be responsible for leading cross-functional programs and projects to improve support experiences for YouTube users and creators. Your role will involve collaborating with various teams such as Product, Engineering, Vendor Operations, Marketing, Data Science, and Legal to identify and address user pain points effectively. You will leverage your 5 years of experience in program or project management, including managing cross-functional projects, to drive efficiencies and prioritize initiatives within the YouTube Operations portfolio. Your expertise in technical delivery initiatives and understanding of the software development life-cycle will be crucial in developing innovative support solutions that meet the evolving needs of YouTube's user base. In this role, you will work closely with stakeholders spanning multiple organizations and different levels of responsibilities to ensure the successful implementation of self-service tools and automated support workflows. Your excellent organizational, negotiation, and project management skills will be essential in managing multiple time-sensitive projects in a rapidly changing environment. As part of the YouTube Operations Technical Program Management team, you will play a key role in transforming operational workflows, ensuring operational readiness for product launches, and implementing cost-saving initiatives. You will have the opportunity to drive program delivery and velocity for the YouTube Consumer Experience Operations, Creator Success Operations, and Scaled Comms and Escalations teams. At YouTube, we value diversity and inclusivity, believing that everyone deserves to have a voice. By working together at the intersection of technology and creativity, we aim to empower individuals to share their stories, explore their passions, and connect with one another. If you are passionate about driving impactful change and shaping the future of support experiences, we invite you to join our team and make a difference in the world through innovative solutions and collaborative efforts.,