Support Operations Lead

We are seeking a highly motivated Support Operations Lead with around 3 years of experience to join our team in Hyderabad. As the Support Operations Lead, your primary responsibilities will include managing a team of AI Trainers, ensuring the team meets productivity targets, and upholding high standards of content quality. This role necessitates strong interpersonal skills, proficiency in coaching and providing feedback, and excellent client relationship management. You will be tasked with leading, mentoring, and overseeing a team of 15+ direct reports to ensure high performance and motivation levels. Monitoring productivity targets, maintaining consistent quality standards for content creation, and serving as the main point of contact for external interactions are crucial aspects of this role. Regular coaching and feedback sessions with team members will be essential to drive continuous improvement in performance, quality, and customer satisfaction. As the Support Operations Lead, you will be responsible for resolving people-related issues within the team, overseeing quality assurance processes, and tracking key performance metrics such as productivity, transaction quality, and customer satisfaction. It will also be part of your role to ensure that projects remain on track, deadlines are met, and the team operates efficiently within the project scope. The ideal candidate for this position should have 2-3 years of experience in operations and team management, demonstrate the ability to maintain high-quality standards in daily tasks, take initiative, work independently, manage multiple priorities effectively, and utilize strong analytical skills. Collaboration with cross-functional teams to ensure alignment and coordination, overseeing daily operations for assigned projects, and ensuring smooth activities that align with organizational goals are also key attributes we are looking for. At Deccan AI, we value individuals who are entrepreneurial, move swiftly, and take extreme ownership. Our work environment offers minimal management and extreme autonomy. If you identify with these qualities, you will seamlessly fit into our team.,