Support Executive

Notinline

0 years

1 Lacs

raurkela

Posted:5 hours ago| Platform: GlassDoor logo

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Skills Required

support chat resolve transactions communication reports

Work Mode

On-site

Job Type

Full Time

Job Description

Respond promptly to customer inquiries via phone, email, chat, or in-person.
Provide accurate, valid, and complete information by using the right methods/tools.
Identify and assess customers’ needs to achieve satisfaction.
Handle and resolve customer complaints and issues in a professional manner.
Maintain detailed records of customer interactions, transactions, comments, and complaints.
Follow communication procedures, guidelines, and policies.
Coordinate with internal teams to ensure smooth handling of customer requests and issues.
Escalate unresolved issues to the appropriate departments or supervisors.
Stay updated on product knowledge, company policies, and industry trends.
Prepare regular reports on support activities and performance metrics.

10th,12th candidates are applicable for this job role

Job Types: Full-time, Fresher

Pay: ₹12,000.00 - ₹13,000.00 per month

Work Location: In person

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