Support Engineer : Location Chennai , India

Company Description

Our Clients are a premier financial technology solutions provider, helping businesses unlock easy

bank connectivity, seamless enterprise financial management, and business intelligence insights.

They are looking for a skilled and motivated Support Engineer to join their team and play a key

role. Respond to questions/requests received from clients and resolve issues/problems in a timely manner within scope of responsibility and abilities

Role Description

This is a full-time, on-site role for a Support Engineer located in Chennai. The Support Engineer will be responsible for providing technical support, troubleshooting issues, handling customer support inquiries, and ensuring the smooth operation of various operating systems. Day-to-day tasks include resolving technical problems, providing timely and effective customer service, and maintaining technical documentation.

Candidates Must be Willing to Work in Rotational Shifts

Responsibilities:

• Monitor alerts received from systems and address or escalate as per established service levels
• Respond to questions/requests received from clients and resolve issues/problems in a timely manner within scope of responsibility and abilities
• Monitor and perform System maintenance activities as per guidelines provided
• Collaborate with cross functional teams on application/process/network troubleshooting and escalate to level 2 as per agreed SLAs.
• Escalate all unresolved issues timely as per established SLAs
• Follow established support processes
• Analyze and assist with automation of manual support tasks where appropriate

  using AI or Scripts

• Establish and maintain Code control for scripts using industry standard tools

Qualifications & Experience

Bachelor Degree in Engineering or Equivalent

Full time: 2-3 years of experience in IT Operations

Experience in the technology or IT industry is a plus

Technical Skills:

• Windows Operating Systems – Server 2016, 2019
• Microsoft Office tools, Office 365
• Scripting Languages such as VBScript, Windows Batch
• Web servers such as IIS, Apache Tomcat
• Data Files moves and transfers (Sftp, Winscp, MQ)
• Working knowledge of SQL (backups, performance monitoring, basics queries)

Soft Skills:

• Clear communications (listening, oral and written communications)
• Be a team player
• Strong collaboration skills
• Ability to work independently with minimal guidance
• Ability to follow process
• Self-driven & proactive
• Ability to learn quickly
• Ability to work in shifts as needed
• Ability to multi-task
• Customer Service Orientation

Interested candidates may please send updated resume to sankaran@kbsconsultants.com