Job
Description
Job Area: Engineering Services Group, Engineering Services Group > Support Engineering General Summary: As a Support Engineer at Qualcomm, you will significantly contribute to our product improvement and work with other Engineers to sustain aspects of our product development life cycle. Support Engineers will also play a critical role in resolving technical system issues that promote product reliability. You will have endless opportunities to learn and grow in the Engineering development space. Minimum Qualifications: Bachelor's degree and 3+ years of Support Engineering or related work experience. OR Associate's degree and 4+ years of Support Engineering or related work experience. OR High School Diploma or equivalent and 5+ years of Support Engineering or related work experience. *Completed advanced degrees in a relevant field may be substituted for up to two years (Master"™s = one year, Doctorate = two years) of work experience. Preferred Qualifications: Bachelor's degree in Computer Science, Mathematics, Electrical Engineering, Electronic Engineering, or related field. Certification in Electronics or related area. Military experience or training in electronics field (Rank E6+). 5+ years of experience with digital HW, SW, and/or analog RF troubleshooting and debugging. 5+ years of experience in a lab environment. 2+ years in a leadership role with or without direct reports. 2+ years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above). Principal Duties and Responsibilities: Leads a team in moderately complex support activities such as system integration and providing development support from initial concept through completion phases of project. Provides support for engineers and recommendations on design approaches, layout, and parameters for large projects. Participates in design reviews. Manages and helps operate company products and/or components based on specifications, tolerances and reliability. Monitors product performance, analyzes moderately complex failures or malfunctions, and develops corrective action. Seeks out, integrates, interprets, and shares data and information from various sources and stakeholders across teams to help others understand moderately complex specifications. Leads efforts to develop solutions. Manages and/or executes on components of team project priorities, deadlines, and deliverables for large and/or multiple projects. Works with individuals inside and outside of own function to integrate complex projects and/or ensure changes work with other components of a specific project. Level of Responsibility: Works independently with no supervision. Provides supervision/guidance to other team members. Decision-making may affect work beyond immediate work group. Requires verbal and written communication skills to convey complex information. May require basic negotiation, influence, tact, etc. Has a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to make key decisions). Tasks do not have defined steps; planning, problem-solving, and prioritization must occur to complete the tasks effectively.
