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AES Technologies Pvt. Ltd.
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Support Engineer (L1/L2) – Onsite (Sales Domain)

Support Engineer (L1/L2) – Onsite (Sales Domain)

AES Technologies Pvt. Ltd.

0 - 2 years

0 Lacs

tamil nadu

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

support coordination report escalation navigation documentation configuration checks service communication software analyze resolve coding

Work Mode

On-site

Job Type

Full Time

Job Description

Work Location: Dharmapuri & Krishnagiri, Tamil Nadu
Open Positions: 3
Employment Type: Full-Time | Onsite
Experience: 0–2 Years
About the Role:
We are looking for dedicated and proactive Support Engineers (L1/L2) to provide onsite support for our client’s Sales operations. The role involves day-to-day issue resolution, coordination with internal teams, and ensuring smooth functioning of applications used by the Sales teams. You will be working directly onsite at client locations and will report to the designated Team Lead. Key Responsibilities:

Provide L1 & L2 technical support for Sales-related applications and systems

Troubleshoot user issues and perform initial diagnosis

Coordinate with internal technical teams for issue escalation and resolution

Support end users with application navigation, usage, and basic troubleshooting

Maintain clear documentation of issues, resolutions, and daily activities

Ensure timely follow-up and closure of all assigned support tickets

Assist with minor configuration updates or system checks as required

Maintain a professional and service-oriented approach at all times.

Required Skills & Qualifications

Good communication and interpersonal skills

Basic understanding of IT/software concepts

Ability to analyze and resolve routine technical issues

Willingness to work onsite at client locations

Strong customer service orientation Preferred (Good to Have)

Basic coding knowledge in any language (not mandatory)

Prior experience in L1/L2 support or field support roles

Exposure to Sales or operational support environments

Who Can Apply

Freshers with strong enthusiasm for learning

Candidates with 1–2 years of experience in tech support or IT service roles.

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Support Engineer (L1/L2) – Onsite (Sales Domain)