Support Engineer

Hi All,

We have an urgent opening for the role of Support Analyst for one of our leading Investment Banking client in Bangalore location.

Experience range : 3 - 5 years

Location : Bangalore (Looking for Bangalore localities only)

Notice period : Immediate - 30 days max

Responsibilities

Direct Responsibilities

• Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve.
• Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
• Responsible for resolving support issue by using their technical expertise and flexible enough to look for solutions that may be out of the box.
• Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
• Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
• Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
• Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
• Responsible for UAT/PROD deployment & validation,
• Analyzing/documenting problems, recommending solutions, & initiating corrective action
• Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.

Contributing Responsibilities

• To Train new comers for functional and technical knowledge
• To improve the application performance
• Provide technical leadership and mentoring to junior developers

Collaborate with cross-functional teams to identify and prioritize software features and enhancements

If anyone is interested , please share your resumes to ashwini.shetty@kiya.ai