Support Analyst

Job Description

Support Analyst (Linux/Unix Focused) We are hiring a Support Analyst with a strong background in Linux/Unix environments. This role is perfect for a proactive problem-solver with expertise across various operating systems, scripting, and support tools, ready to ensure seamless application operations. Key Responsibilities Provide robust support for systems running on Linux/Unix , Windows , and AIX . Administer and troubleshoot issues related to WAS (WebSphere Application Server) , CFT (Cross File Transfer) , Autosys , and MQ Series . Utilize system scripting capabilities to automate tasks and resolve issues efficiently. Manage and track incidents and requests using the ServiceNow ticketing system . Monitor system performance and health using tools like Dynatrace and Kibana . Work with database technologies such as Oracle and SQL Server , including the ability to execute basic scripts and queries. Leverage DevOps tools like GitLab, Ansible, and Jenkins to support continuous integration and deployment. Develop and maintain scripts using Python, Bash, or PowerShell to enhance operational efficiency. Engage with containerization technologies, including Docker and Kubernetes . Support applications on cloud platforms , with a preference for IBM Cloud . Apply understanding of ITIL or similar ITSM frameworks and tools (e.g., ServiceNow, JIRA Service Management) to maintain high service quality. Understand IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.). Handle issues autonomously, from diagnosis to resolution. Identify and implement areas for improving quality and overall delivery of support services. Understand application functionalities thoroughly to provide vigilant and effective support. Collaborate effectively as a team player . Required Skills & Qualifications Proficient knowledge and experience with Linux administration , along with exposure to Windows and AIX . Experience with system scripting . Hands-on experience with the ServiceNow ticketing system . Familiarity with monitoring tools (e.g., Dynatrace, Kibana). Required familiarity with database technology: Oracle and SQL Server , including the capability to execute basic scripts and queries. Familiarity with DevOps tools including Gitlab, Ansible, Jenkins . Expertise in scripting with one of these: Python, Bash, or PowerShell . Familiarity with containerization technologies (e.g., Docker, Kubernetes). Experience with any cloud platforms (preferably IBM Cloud). Understanding of ITIL or similar ITSM frameworks & tools (e.g., ServiceNow, JIRA service management). Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.). Good written and spoken English communication skills.