Posted:8 hours ago|
Platform:
Work from Office
Full Time
1. Responsible in providing functional support and troubleshooting our EDI production systems
2. Monitor production systems and identify potential problems.
3. Respond to tickets and requests in a timely manner.
4. Preparing reports in all aspects related to Support process and reporting to the management.
5. Interacting with Business Analysts / Developers to provide necessary analytical data for bugs and enhancement requests from users
6. Perform RCA and discuss with technical team about the potential problems.
1. EDI Application support experience in Logistics industry
2. Should also have excellent problem solving and debugging skills
3. Strong understanding of EDI standards and Process flow, SQL
1. Strong EDI knowledge in logistics transaction sets,X12 & XML
2. Web Methods or Axway support B2Bi/sentinel, Sterling Integrator ITSM service model
3. Postman, API, Ticketing tools (WHD/Service now)
Kintetsu Global IT
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