Support Analyst

Job Description

Role & responsibilities Direct Responsibilities 1. Monitor the applications (presentation and middleware layers, database, scheduled tasks) 2. Incident troubleshooting, communicate status to end users, prevent future occurrences 3. Deploy new releases and patches in production 4. Implement application configuration changes 5. Automate and schedule applicative production and recurrent tasks 6. Work on projects related to application improvement, migrations 7. Manage Staging environments 8. Define, implement, and maintain the disaster recovery plan Contributing Responsibilities 1. Study application evolutions with the development and business analysis teams 2. Create and maintain documentation 3. Gather knowledge and share within the teams 4. Suggest improvements to help team reduce repetitive BAU tasks Technical & Behavioral Competencies Desired Technical Skills: Knowledge & understanding of SQL Server / Sybase / Oracle Understanding of T-SQL or PL/SQL Excellent knowledge and understanding of Active directories Excellent Understanding of Windows/UNIX operating system Excellent knowledge and understanding of Perl, PowerShell scripting, Excellent knowledge and understanding of Oracle 11g/PLSQL Excellent Communication Skills Business/Customer facing skills ITIL Foundation level trained / certified. Optional Technical Skills: C# VC++ ASP.NET, VB 6, MOS-2007, WCF Preferred candidate profile