Supply Chain Coordinator

Delivery Operations Management

• Manage daily last-mile delivery operations, ensuring adherence to timelines and SLAs.
• Oversee routing, scheduling, and allocation of delivery resources for maximum efficiency.
• Collaborate with 3PL partners, in-house teams, and drivers to ensure smooth delivery processes.

Performance Monitoring & Analysis

• Track key performance indicators (KPIs) such as on-time delivery rate, customer satisfaction, and order accuracy.
• Identify bottlenecks and implement solutions to improve delivery efficiency.
• Use data analytics to optimize routes, delivery methods, and resource utilization.

Vendor & Fleet Management

• Manage relationships with third-party logistics (3PL) providers and negotiate contracts as needed.
• Ensure proper maintenance, availability, and tracking of delivery vehicles and assets.

Customer Experience

• Address delivery issues, complaints, and escalations promptly.
• Develop strategies to improve customer satisfaction through enhanced delivery processes.

Technology Integration

• Leverage delivery management software and GPS tracking tools to streamline operations.
• Collaborate with IT teams to implement and upgrade systems as necessary.

Compliance & Safety

• Ensure compliance with all relevant regulations and safety standards.
• Train and supervise drivers and logistics staff on safety protocols and operational procedures.

Cost Optimization

• Monitor and manage delivery budgets, reducing costs while maintaining service quality.
• Identify opportunities for process automation and operational improvements to reduce delivery expenses.

Qualifications & Skills:

Bachelor's Qualified

Language - English, Hindi and local language.

Monday - Friday

Industry

Transportation, Logistics, Supply Chain and Storage

Employment Type

Full-time

Experience - 0-2 years (Freshers can also apply)

• CTC - 16k - 20k