Supply Chain Associate - Senior

As a Supply Chain Associate - Senior, you will be responsible for managing day-to-day customer queries, complaints, and issues related to purchase orders and sales order fulfillment. You will troubleshoot sales orders, identify areas for enhancement, and implement process improvements to ensure smooth order processing while maintaining compliance with company policies. It will be your duty to escalate risks that may impact timely order completion and ensure master data accuracy in SAP, including Customer Master Data, Bill of Materials, and Material Extensions. Your role will also involve supporting customer queries related to orders, shipments, invoices, and documentation, as well as generating and analyzing reports to track key performance indicators (KPIs) to support decision-making. Additionally, you will assist in documentation management, ensure operational efficiency, and coordinate with planners, customer service representatives, and logistics providers to optimize material movement and reduce costs. Furthermore, you will be responsible for processing customer invoices (SAP billing) and ensuring the timely delivery of products and documents. Collaboration with cross-functional teams to resolve operational challenges and contribute to process optimization initiatives and continuous improvement projects will be crucial. You will also provide support to associates, assist in training new team members, and follow QMS procedures and SOPs for daily operations. To excel in this role, you should hold a Bachelor's degree in supply chain management, Business Administration, or a related field, along with at least 3-5 years of experience in supply chain operations, customer service, order handling, transportation, or backorder management. Strong problem-solving skills, proficiency in SAP R/3 SD, CRM, MS Office (Excel, Word, PowerPoint), and other supply chain management tools, as well as experience in communicating with internal and external stakeholders, will be essential. Your excellent organizational skills, attention to detail, and ability to work under pressure, coupled with strong interpersonal and communication skills for stakeholder engagement, will contribute to your success in this role. You should also be able to work independently while collaborating with cross-functional teams and be fluent in English (both written and verbal). Your flexibility to work in shifts will be required to support the Front Desk CSR team and ensure a good customer experience.,