Supervisor, Scrum Master

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You ll find an environment that inspires and empowers you to thrive both personally and professionally. There s no one like you and that s why there s nowhere like RSM.

The ideal candidate will have a strong background in Agile methodologies, particularly Scrum, with proficiency in tools like JIRA, Confluence, and Agile

Metrics Reporting. The role requires the ability to create complex dashboards on burndown charts, velocity, capacity planning, issue tracking, and execute

all standard Scrum Master responsibilities in a dynamic and collaborative environment.

Essential Duties

• Act as a servant leader, guiding and coaching the Scrum team on Agile principles and practices to ensure the successful adoption and execution of the Scrum framework
• Facilitate and lead Agile ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives, ensuring they are effective, focused, and lead to actionable outcomes
• Manage and maintain the Scrum process, including the sprint backlog, sprint planning, task estimation, and sprint progress tracking using tools like JIRA and Confluence.
• Collaborate with Product Owners and stakeholders to prioritize and groom the product backlog, ensuring that it is refined manageable, and aligned with project goals
• Create and maintain detailed and complex dashboards for burndown charts, velocity trends, capacity planning, and issue tracking to enable informed decision-making and effective sprint execution.
• Identify and remove impediments or blockers hindering the teams progress, facilitating resolution, and promoting a culture of continuous improvement.
• Foster a collaborative and communicative environment within the team, encouraging transparency, trust, and open dialogue among all members.
• Encourage and facilitate cross-functional collaboration and self-organization within the team to drive high-quality, on-time deliverables.
• This role includes release management responsibilities, coordinating release planning, scheduling, and deployment across multiple teams. You will work closely with Product Owners, QA, and DevOps to ensure high-quality, timely releases.

Minimum Qualifications:

EXPERIENCE / EDUCATION / CERTIFICATIONS

• Bachelors degree in computer science, Engineering, or a related field.
• 8-10+ years of proven experience as a Scrum Master in a fast-paced software development environment, adept in Agile methodologies (particularly Scrum).

TECHNICAL/SOFT SKILLS

• Proficiency in Agile tools such as JIRA, Confluence, and Agile Metrics Reporting for
• effective project management and reporting.
• Ability to create complex dashboards for burndown charts, velocity, capacity planning,
• issue tracking, providing valuable insights for decision-making.
• Strong understanding of Agile principles and practices, with the ability to guide and
• coach teams towards self-organization and continuous improvement.
• Excellent communication, facilitation, and conflict resolution skills.
• Scrum Master certification (e.g., CSM, PSM) preferred
• Remove impediments and shield the team from external distractions.
• Strong stakeholder management and facilitation skills.
• This role includes release management responsibilities, coordinating release planning,
• scheduling, and deployment across multiple teams. You will work closely with Product
• Owners, QA, and DevOps to ensure high-quality, timely releases

LEADERSHIP SKILLS

Required:

• Coach and mentor, the Scrum Team, and stakeholders on Agile practices, empowering them to self-organize and continuously improve.
• Utilize Agile Metrics Reporting to provide insights into team performance, aiding decision-making and fostering accountability.
• Familiarity with Agile tools like Jira, Azure DevOps, Rally, or Trello.
• Strong understanding of Agile frameworks (Scrum, Kanban) and Agile methodologies.

Preferred:

• Support team dynamics, mediating conflicts, resolving disagreements