Supervisor

Supervisor

Responsibilities

• Team Leadership & Management:

• Lead, motivate, and guide a team of [number/type of employees, e.g., 8-15 production operators, 5-10 sales associates, 10-12 customer service representatives].
• Assign tasks, set clear expectations, and monitor individual and team performance against established goals and

  KPIs

  .
• Foster a positive, collaborative, and productive work environment.
• Conduct regular one-on-one meetings, provide constructive feedback, and conduct performance reviews.

• Operational Oversight:

• Oversee daily operations within your department, ensuring efficiency, quality, and adherence to schedules.
• Monitor workflow, identify bottlenecks, and implement solutions to optimize processes.
• Ensure proper utilization of resources (manpower, equipment, materials).
• Address and resolve operational issues or escalate them to higher management when necessary.

• Training & Development:

• Onboard new team members, providing initial training on job functions, company policies, and procedures.
• Identify training needs within the team and facilitate ongoing development and cross-training initiatives.
• Mentor team members to enhance their skills and career growth.

• Quality & Compliance:

• Ensure all work is performed according to established

  quality standards

  and specifications.
• Implement and enforce company policies, procedures, and

  safety regulations

  strictly.
• Conduct regular checks to ensure compliance with operational guidelines.

• Problem Solving & Decision Making:

• Troubleshoot immediate operational problems and make quick, effective decisions to minimize disruptions.
• Investigate root causes of issues and implement corrective actions.

• Communication & Reporting:

• Communicate effectively with team members, subordinates, peers, and senior management.
• Provide clear instructions, deliver critical information, and facilitate team meetings.
• Prepare and submit daily/weekly/monthly reports on team performance, operational metrics, challenges, and achievements.

• Customer/Client Interaction (if applicable):

• Address escalated customer complaints or issues, ensuring timely and satisfactory resolution.
• Maintain high standards of customer service within the team's scope of work.