Supervisor

Job Description

MAJOR RESPONSIBILITY Responsible for assisting Section Manager to attain sales target, control stock level, minimize shrinkage, maintain and improve stock display and replenishment, create high standard customer service, and manage effectiveness of employees performance in department. SPECIFIC DUTIES AND JOB FUNCTIONS 1. Drives sales of Fresh area; Closely working with Section Manager for department profit and loss, margin, shrinkage management and budgeted costs 2. Ensures the freshness and quality of all stock, including monitoring of sell-by date and proper FIFO rotation of related stock 3. Creates customer satisfaction by building relationships and work with staff to make eye contact when greeting customers or accompanying customers to the specific location of a requested item 4. Execute Retention and expansion of customer base through service level with the Section Manager. 5. Assist in conducting and coordinating PI activities Ensure preparation is completed before the Perpetual Inventory Ensure articles, bays, aisles are located according to ALC plan Locate and arrange for articles to be placed on the registered aisle/bay Pre-count articles are counted accurately on PI day Key the stock counted into hand-held system Check variance reports and do third count sheet the next day – work closely with Section Manager 6. Ensuring presentation of the specifications of products to customers. 7. Minimize shrinkage Propose and allocate stocks in “low risk” areas Discuss with subordinate to be aware of theft, damage, loss of merchandise Discuss with Section Manager and plan PI schedule Check out the process of stock counting to ensure procedure is followed Constant checking and following up with staff on the accuracy of the counting and recording Control level of high shrink product display Re-check high shrinkage product upon receipt at GR department Ensure that damaged assets are handled following proper procedure Follow-up with any customer items requiring repair 8. Ensures the department equipment is used properly, maintained according to manufactures guidelines and is in good working condition; coordinate with ALC & GA Departments on cleaning tools, etc. regarding maintenance requirements for Scales, etc. 9. Daily updates to Section Manager on ordering DC & Direct Supply and recommends adjustments or cancellation as planned. 10. Stock loss prevention & waste management; Ensure stock accuracy for all fresh departments Ensure the control disposal and clearance of articles 10. Monitor operation and maintenance of machinery/equipment Ensure that department equipment is used properly and maintained according to manufactures guidelines and kept in the right place Coordinate with ALC & GA Department on equipment and cleaning tools for staff Ensure safety of all employees and customers – safety procedures should be followed at all times, safety equipment should be utilized as stated in company policies, forklifts must be operating in safe manner with Spotters utilized during business hours, and department must be safe from potential accidents 11. Market visits to update competitors’ activities Preferred candidate profile - Candidate must have experience into fresh foods, dairy products and meat category. Perks and benefits