Study A-broad Admission Counsellors (Higher Education)

KRAs for Sr. Executives / Executives (Ops – PhD)

1. Client Support and Coordination:

- Provide pre and post-sales support and assistance to sales teams

- Handle client calls and meetings effectively (whenever required)

- Maintain client relationships and address concerns proactively

- Provide support during admission processes and candidate registration

2. Task and Process Management:

- Manage internal post-admission processes

- Ensure that all the assigned tasks are getting resolved within the defined time

- Contact university for coordination and various student proceedings

- Follow-up with different teams/universities to get updates and resolutions for matters

pertaining to various cases

- Maintain internal data, records, and documentation in real-time for reference and

reporting

3. Communication and Collaboration:

- Coordinate with universities and external stakeholders as required

- Collaborate with various departments for accuracy in work

- Ensure compliance with company policies and standards in all activities

- Continuously seek opportunities for process optimization and improvement

P.S.: Candidates with Study Abroad or University experiences are acceptable too

Requirements for Sr. Executives / Executives (Ops – PhD)

Experience:

• Should have demonstrable experience of at least one (1) year in the Education domain
• Experience should be focused on Post-Sales or Backend working of the process for

admission workflow and/or student journey

• Should have handled University Coordination work with regular interactions with

university personnel

• Total Experience of at least two (2) years (majority should be in the Education Domain)
• Ready to work in shifts

Good to have:

• Excellent communication skills in English and Hindi
• Quick-thinker with a solution-driven approach
• Good PR Skills and relationship building ability
• Multi-tasker with an ability to take on multiple roles
• Confident with an outgoing personality
• Ability to absorb knowledge quickly and efficiently

How to Apply - Contact HR Sakshi Bhardwaj 9821322533 or mail at sakshi.bhardwaj@aimlay.com