Student Recruitment Advisor

Job Title:

Student Recruitment Advisor

Business Function/Sub Function:

Sales and Marketing

Location:

Noida, Uttar Pradesh

Role Purpose

The Student Recruitment Advisor plays a vital role in promoting MLA and its partner institutions programme portfolio to prospective students via phone, email, and digital platforms. The postholder will manage the full student recruitment journey from initial enquiry through to enrolment providing expert guidance and exceptional customer service throughout.The role requires autonomy, initiative, and strong organizational skills to meet targets within established processes. The Advisor will handle student applications, provide consultative sales support, and proactively resolve issues to ensure an excellent student experience. The role also contributes to continuous improvement of recruitment operations and service quality.

Key Responsibilities

• Provide tailored advice and guidance to all prospective students.
• Manage the full application lifecycle from initial contact to enrolment and payment.
• Explore students career goals and match them to suitable MLA programmes.
• Handle student enquiries promptly and professionally across multiple communication channels.
• Build rapport and trust with prospective students to support conversion and retention.
• Deliver an exceptional level of customer service to students and stakeholders.
• Maintain accurate records and update student information using the CRM system.
• Present MLA's programmes in a confident and engaging manner through calls, meetings, and online sessions.
• Achieve individual recruitment and conversion targets while contributing to team goals.
• Proactively identify process improvements to enhance efficiency and the student experience.
  

Essential Skills And Experience

• Strong customer focus with excellent interpersonal and relationship-building skills.
• Proven consultative sales experience, ideally in B2C or education environments.
• Proficiency in Microsoft Excel, including pivot tables, reporting, and data presentation.
• Skilled in using CRM systems to manage leads and track performance.
• Excellent presentation and communication skillsboth written and verbal.
• Strong analytical, decision-making, and problem-solving abilities.
• Highly organized, detail-oriented, and able to manage multiple priorities under pressure.
• Demonstrated ability to work independently and achieve targets in a fast-paced environment.
• Knowledge or keen interest in the Higher and Further Education sector.
• Capable of providing informed career guidance to students.
• Proactive, self-motivated, and results-driven with a positive, professional attitude.
  

Additional Information

The Student Recruitment Advisor is expected to demonstrate commitment to:

• MLA's core values and equal opportunities policy.
• Social, economic, and environmental responsibilities, actively contributing to MLA's sustainability objectives.
• Health and safety standards, ensuring a safe and secure environment for students, staff, and visitors.
  

Note: This job description is not exhaustive and may be amended in line with business needs