Student Engagement Counsellor

Physicswallah

1 - 5 years

5 - 7 Lacs

gurgaon haryana india

Posted:1 month ago| Platform: Foundit logo

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Skills Required

query resolution communication counselling feedback management

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Absenteeism Calling: Interact with students/Parents who are absent for consecutive classes / maintain low attendance, addressing their queries, concerns, and issues with professionalism and empathy.
Query Resolution: Respond to student inquiries, ensuring prompt and accurate resolution of their queries.
Standard Operating Procedures: Follow established standard operating procedures (SOPs) to ensure consistency in service delivery and maintain the highest quality of support.
Communication: Communicate effectively with students, faculty, and staff, maintaining a high level of English proficiency in both written and spoken communication.
Feedback Handling: Gather and provide feedback from students to relevant departments for process improvement and enhancement of the student experience.

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