2 - 6 years

5 - 6 Lacs

Posted:3 months ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities Located in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met. Store Operations & Audit / Compliance: Adherence of Store Operations in line with pre-defined SOPs Ensure that the look and feel of the store is as per guidelines/standards KPI reporting as per guidelines and on-time Strategic Roll outs: Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory) Profitability: To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell To ensure required MIS & tracking at CRO levels Manage Store expenses are as per plan To ensure daily roistering & briefing to outsourced store staff Customer Experience: Ensure adherence to CE guidelines Personally step in to handle demanding customers Provide suggestions for improvements in CE

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