Store Manager

Skills :

• Has good Leadership skills.
• Is good at planning, directing, delegating.
• Strong analytical skills.
• Is good at monitoring, follow-up & implementation.
• Is able to hand hold, guide and groom the team. Has good communication skills.
• Is strong on processes.
• Has good coordination skills and can take quick decisions for complex challenges in an effective manner.
• Should be computer Savvy MS Excel, SAP

Responsibilities :

• Responsible for overall store operations for smooth functioning of the store.
• Should have team Handling Experience of approx 300 - 500 Employees across departments like cash, sales merchandise, housekeeping, security and general administration
• Team Building, Training. Optimum utilization of manpower and following up with the team completion of tasks.
• Employee Engagement , Employee Motivation
• Handle the government officials during visit
• Safety management & Asset maintenance
• Peak Hour & Festival Management
• Vendor Management.
• Inventory/Stock Management
• Analyzing & studying the Fast Moving SKU, Slow Moving SKU & Dead Stocks 
• QA & QC 
• Pilferage Control , Loss prevention , Waste reduction - Ensure process implementation in order to avoid pilferage, maintaining Hygiene ,loss prevention, customer satisfaction etc
• Asset Management. Optimum utilization of shelf space, customer satisfaction & convenience.
• General Administration
• Coordination with various departments for smooth flow of operations.
• Providing 100% customer satisfaction by working on customer queries and complaints, closing the customer complaints with 24 hours of received
• Coordinate with the Category & Vendors to ensure timely delivery of the stock.
• Look after Store Display/Store Merchandising and also ensure the stock availability to avoid the stock outs.

Job Role:

• Induction of new joinees, On the Job Training. Coach & guide team members. Conduct monthly reviews and share Feedback, prepare development action plans. Ensure performance standards, discipline & grooming standards are maintained.
• Analyze and study various reports, conduct floor walks. Ensure Timely vendor payments. Ensure preventive maintenance. Conduct Dry Run (for critical equipment). Lead the Emergency Response Team, organize the Fire Mock Drill every month, conduct training on fire safety. Design strategy for Pilferage Control. Follow a strong room process at opening, closing.
• Ensure proper function of Customer Service (SRT). Supervise availability of Trolleys, Baskets & bags. Study audit reports and design & develop action plans. Prepare an end to end plan with timelines for stock take. Conduct property walks.
• Develop a Back Up plan in case of emergencies. Ensure Quick Check Out. Ensure proper Parking management. Develop a positive image of the store in the vicinity. Plan for festivals & seasons. Identify & discuss opportunities for better space management. Interact with government officials during their visit to the store.