Key Responsibilities:
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Manage day-to-day store operations, including opening, closing, staffing, and inventory.
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Lead and motivate the store team to meet or exceed sales goals and KPIs.
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Ensure a high level of customer satisfaction through excellent service.
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Monitor stock levels and coordinate with suppliers to maintain adequate inventory.
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Supervise visual merchandising and ensure the store layout aligns with brand standards.
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Handle customer complaints, returns, and escalations professionally and efficiently.
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Recruit, train, and develop staff; conduct regular performance reviews.
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Monitor financial performance, including sales reports, budgets, and cost control.
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Maintain health and safety, cleanliness, and security standards in the store.
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Implement company policies, procedures, and promotions.
Qualifications:
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Proven experience as a store manager, assistant manager, or in a similar retail leadership role.
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Strong understanding of retail operations and sales principles.
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Excellent communication, leadership, and interpersonal skills.
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Ability to work flexible hours, including weekends and holidays.
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Proficiency in using POS systems, MS Office, and inventory management tools.
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High school diploma or equivalent required; a degree in business or retail management is a plus.
Key Skills:
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Retail operations
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Sales & target achievement
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Staff supervision and training
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Inventory & stock control
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Customer service excellence
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Conflict resolution
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Time management
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Financial oversight
