Store Manager

JOB TITLE: Store Manager

Location Bangalore, Ahmedabad

Role in the organization:

To manage a store in a profit centre capacity in order to achieve budgeted sales and profits and provide superior customer service

Responsibilities:-

1.

• To ensure implementation of promotional activities and create awareness of the Fabindia brand
• Identify potential customers and customize selling approach to cross sell/ up-sell
• Planning and Achieving the daily / monthly Store as well as category sales Targets of the stores
• Handling Customer queries
• To track and monitor retail metrics like mystery customer report, footfall, conversion, average bill value etc. and take corrective and timely measures
• Should be able to Gauge customer requirements, bulk orders and fulfilment of same
• Ordering the right product mix to meet customer/ store needs

2.

• To ensure superior customer service at all times.
• Ensure major customer issues / complaints /feedbacks are escalated to the Area Manger/MRH
• Ensure appropriate look and feel, smooth running and security of own stores
• Maximize the store Profitability and Productivity by following the productivity parameters
• Maintain the balance between optimal utilization of the wallet and meeting customer needs
• Monitor compliance and provide inputs for refinement
• Identify need gaps and influence product mix.
• Ensure optimal utilization of the wallet.
• Plan ordering and managing stock levels as per Fabindia SOP
• Providing inputs towards product development / Quality Issues
• To ensure timely global counts are done and all protocols related to inventory and merchandise upkeep are adhered to minimise inventory loss
• To keep checkon the given OPEX budgets to ensure expenses are within the Budgets

3.

• To ensure VM Guidelines are followed and adhered to at the store
• Enhancing the customer experience by providing feedback / guidance to the team on Visual Merchandising
• Ensure the Optimum utilization of the Store space & showcasing the right merchandise mix to maximise SPF for the categories

4.

• Providing data and the initial framework of the store budget
• Monitoring actual performance against OPEX budget through the year
• Compiling data and timely reporting of relevant market MIS reports(mystery customer, footfall, conversion, average bill value etc.)
• Maintaining procedural and documentary compliance
• To ensure proper packaging & insurance documentation to be in place for cross store transfers. Accurate documentation is submitted timely to support claims

5.

• Track competition and local environment and provide inputs to AM / MRH
• Formulating strategies & recommending business development initiatives / workable business ideas
• Identifying potential store locations and business opportunities

6.

• Regular analysis of sales and stocks – region / store / category wise
• To prepare various reports as per the timelines, daily, weekly, fortnightly and monthly