Job
Description
Job Summary: We are looking for a Storage Architect with over 12 years of experience in storage solutions . Your main tasks will include designing and architecting storage systems, particularly focusing on Hitachi and NetApp technologies . Youll handle end-to-end planning, create Statements of Work (SOW) , and manage the Bill of Materials (BOM) for financial planning. You’ll also oversee hardware purchases and ensure smooth implementation of storage solutions, including Block, NAS, and Backup systems . Additionally, you’ll manage Profit & Loss (P&L) , bill clients, and work closely with implementation engineers. This role involves frequent travel to support global operations and client needs. Strong communication skills is essential. Key Responsibilities: Lead large, complex customer engagements, ensuring the technical success of Global Delivery Services. Design and implement innovative solutions for Hitachi Vantara customers as defined in Statements of Work (SOW). Create detailed technical designs from high-level solution designs, analysing customer environments and requirements. Provide advanced subject matter expertise to troubleshoot and resolve operational, connectivity, and network issues. Collaborate with Service Delivery Managers (SDMs) and Project Managers (PMs) to make strategic decisions that drive customer value and effectiveness. Support the implementation and integration of SAN/NAS storage solutions into customer environments. Develop and maintain IT policies, procedures, and practices using the ITIL framework to optimize storage infrastructure management. Mentor and coach junior consultants, providing technical guidance and training to local teams and third-party partners. Contribute to monthly governance meetings and reports, ensuring clear communication of project status and progress. Identify and propose continuous improvement initiatives to enhance efficiency, effectiveness, and customer success. Travel as required to support global customer engagements and project delivery. Key Activities: Perform hands-on delivery of Storage, Compute, Data Protection, and other technical activities autonomously. Write detailed process documents, work instructions, and run books for knowledge sharing and operational efficiency. Assist in creating and maintaining innovative delivery collateral to improve service offerings. Strengthen customer relationships by supporting SDMs and PMs in delivering exceptional service. Qualifications: 12 years of experience in Storage Solutioning, Design, especially in Hitachi and NetApp storage. Strong understanding of ITIL processes and their practical application. Proven ability to lead complex projects, troubleshoot technical issues, and manage escalations.
