State Fleet Sales Manager

Accountabilities

RESPONSIBILITIES

• Roll-out fleet loyalty program & payment programs and ensure that the required acquiring set-up is created across the Business State.
• Responsible for customer acquisition, activation and retention for various customer loyalty programs
• Lead enrolment and activation process of HSD customers on fleet program
  

• Develop robust and detailed customer database with proper checks and balances
• Track competitor activities and develop plans with field to retain/increase our market share
  

• Market feedback to improve loyalty policies and processes across levels (both centrally & at Business State level)
• Co-ordinate with Operations team, Finance, Accounts and IT for seamless settlement of payments for dealers and rewards for customer programs (fleet & retail)
• Integrate Retail Automation with Payment programs (fleet & retail)
• Train field and franchisees for roll-out and implementation of all customer programs
• Manage redemption experience with minimal/real time delivery and strive to increase redemption
• Leverage analytics to support profitable business growth. Monitor and track effectiveness of analytics driven initiatives.
  

Qualifications