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Staff Systems Analyst

Staff Systems Analyst

Visa

3 - 7 years

6 - 10 Lacs

Bengaluru

Posted:21 hours ago| Platform:

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Skills Required

Application support Analytical Configuration management Disaster recovery Data quality Asset management Troubleshooting IT operations Operations Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

IT Operations and Application Support

Develop and maintain IT Configuration Management practices and methodologies
Manage server patching for operating systems and middleware, ensuring timely updates through coordination with IT teams
Plan, schedule, and execute vulnerability remediation using Qualys
Administer configuration and asset management tools, ensuring CMDB data accuracy and integrity
Collaborate with Infrastructure teams to gather and support evolving technical requirements
Monitor and report unauthorized changes to configuration items

Governance, Risk, and Compliance

Participate in internal and external audits and address audit findings for assigned applications
Ensure compliance with Identity and Access Management and Data Privacy policies using appropriate tools
Conduct application risk assessments and maintain documentation related to privacy and security
Support operational resiliency planning, including disaster recovery strategies and service impact assessments
Serve as Application Technology Coordinator for assigned systems, ensuring ongoing compliance and data quality

Stakeholder and Vendor Management

Act as a liaison between internal teams and external vendors to maintain high-quality service delivery
Coordinate with application owners and configuration item stakeholders to ensure service reliability
Assist with vendor risk reviews and track progress on remediation of identified issues

This is a hybrid position.

Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications:
5+ years of relevant work experience with a Bachelor s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications

Background in SaaS applications
Experience with ServiceNow, especially in CMDB, CI management, reporting, and application criticality reviews
Proficiency in ITIL processes including Incident, Problem, Change, and Asset Management
Strong knowledge of security and data privacy regulations
Ability to manage multiple tasks effectively in a fast-paced, global environment
Excellent analytical, organizational, and troubleshooting skills
Strong interpersonal and communication skills

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