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Staff SW Engineer

Staff SW Engineer

Visa

5 - 10 years

7 - 12 Lacs

Bengaluru

Posted:4 days ago| Platform:

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Skills Required

Application support Change management Automation Linux Analytical Windows Oracle Continuous improvement Monitoring SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Commercial and Money Movement Solutions (CMS) divisions charter is to capture new sources of money movement through card and non-card flows, including Visa Business Solutions, Government Solutions and Visa Direct which presents an enormous growth opportunity. Our team brings payment solutions and associated services to clients around the globe. Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients, Multi Nationals and Governments.

The CMS PD Visa Direct SRE group is looking for a Staff Software Engineer who is passionate about Systems Reliability for multiple fast-growing Products. This individual will be responsible for the level 3 functions within the SRE team including creating automation scripts/applications and code fixes. problem and issue investigation, creating monitoring and alerts, Production change validations and leading root cause analysis and problem resolution with multiple teams. Determining any impacts due to internal or external incidents and the associated service and function availability.

Specific Responsibilities include:

Work with multiple teams to determine the mitigation and resolution solutions for issues and problems.
Analyze Incidents to identify problems and assist in determining areas for improvement. Execute plans to implement appropriate changes.
Provide level 3 application support for mission-critical applications including Investigate issues and problems and provide root cause analysis based on application behavior and log data.
Utilize basic scripting skills to generate log output based on support requests and issues.
The ability to perform follow-up items in areas for continuous improvement.
Support CMS and Systems globally including Applications, Infrastructure and Connectivity with dependent systems and services.
Support applications hosted in Linux/Docker/Kubernetes environment.
Gauge the scope and criticality of the impact of issues to properly categorize and prioritize.
Identify and raise concerns with upcoming changes to management and senior support leads
Identify gaps in existing processes and procedures which may include developing automation through DevOps tools and processes.
Create and update operating procedure and training documentation as needed
Provide supervision and assist teams in day to day activities.
Perform identified proactive activities designed to promote a trouble-free production environment.
Work cross organizationally to ensure problems are solved promptly and effectively. This includes escalating to the appropriate senior team members and next level management in a timely manner.
Review processes and procedures for use by the Visa stakeholder teams and third parties involving New Flows applications.
Provide recommendations to management team to increase effectiveness of organization and technology solutions.
Strong interpersonal, facilitation, and leadership skills along with effective communication (both written and verbal) skills
Willing to work as a team and take responsibilities where needed.
Ability to convey CMS Operations concepts and issues.

Basic Qualifications
5+ years of relevant work experience with a Bachelor s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work

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Staff SW Engineer