Staff Support Engineer

Join Saviynt Pioneers in Intelligent & Smart Identity Security

Position Overview:

The ideal candidate will serve as a technical excellence point for critical production customer issues, drive complex troubleshooting, coordinate with product engineering, and lead resolution efforts while ensuring high platform availability and performance.

What You Will Be Doing?

• Act as the

  technical lead for Saviynt platform support

  , handling L3/L4 escalations from the support team. Drive root cause analysis (RCA) and permanent resolutions for recurring or complex issues. Interface with

  Saviynt product engineering team

  and internal stakeholders to resolve product bugs or configuration issues.
• Perform

  deep-dive analysis of logs, APIs, connectors, and workflows

  to identify system behaviour and optimize performance. Guide and mentor support engineers and ensure adherence to SLA, OLA and best practices.
• Contribute to

  knowledge base development

  , SOP documentation, and automation of common issues, planned releases. Ensure

  compliance with security standards, audit requirements, and governance policies

  .
• Advise regional customer support on

  best practices

  for identity governance and access management, leveraging your expertise to enhance their knowledgebase.
• Be the SME (

  Subject Matter Expert

  ) for Saviynt product. Demonstrate and maintain expertise of general technologies and security principles. Stay up to date with industry trends and advancements.
• Lead discussions with internal teams, including regional support, Operations, Product Management and Engineering, to ensure seamless on-time delivery of services and solutions.
• Collaborate with team members on timely resolution of issues per planned target releases.
• Contribute back to the Saviynt Community by help building internal SOPs, publishing knowledge articles etc.

What You Bring?

• Bachelor’s degree or an equivalent in Computer Science, Information Technology, or a related field.
• 8+ years of proven hands-on experience in leading and implementing (design, development, testing and deployment) any leading IGA products in the market.
• Strong understanding of identity governance and administration principles.
• Strong knowledge/experience of SQL and be able to write complex SQL queries
• Strong knowledge / experience with Java/J2EE, Groovy, Web services (REST & SOAP), Network fundamentals, Cryptography & Certificates fundamentals, Unix/Linux fundamentals and Python, Shell Scripting
• Knowledge of standard Identity systems like LDAP & Active Directories and protocols like SAML, OAuth, SCIM etc
• Knowledge of integrating with widely used enterprise/cloud platforms like AD, SAP, ERP, Workday, ServiceNow etc
• Experience with cloud platforms and technologies like AWS and Azure is a plus.
• Saviynt IGA, PAM L100, L200 or CyberArk, SailPoint Professional certifications is a plus
• Excellent communication and interpersonal skills.
• Ability to lead and manage multiple complex modules simultaneously.
• Strong problem-solving skills, troubleshooting skills and attention to detail.