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Staff E-TAC Product Support SASE

Staff E-TAC Product Support SASE

Naukri

10 - 17 years

40 - 70 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

sase automation networking prisma access secure access service edge ai cybersecurity firewalling troubleshooting devops sdwan ci/cd agile sd-wan

Work Mode

Hybrid

Job Type

Full Time

Job Description

Job Title:

About the Role:

We are looking for an experienced engineer to join our Product Support team for Prisma Access (SASE). The role involves driving technical supportability, troubleshooting, and process improvements, working closely with Engineering, Product Management, and GCS teams. You will lead support initiatives, create automation tools, and ensure smooth customer experiences.

Key Responsibilities:

Integrate supportability and usability requirements into the product lifecycle
Troubleshoot complex issues and drive resolution with Engineering/Product teams
Develop automation tools and optimize support processes
Create technical documentation, training materials, and knowledge resources
Collaborate with cross-functional teams and guide others on problem-solving

Requirements:

B.S./M.S. in Computer Science or Engineering
8-10 years in Technical Support, SRE, DevOps, or Supportability Engineering
Strong networking, cybersecurity, and SD-WAN knowledge
Hands-on with CI/CD, Agile processes, and automation tooling
Excellent problem-solving, communication, and documentation skills
Experience with Prisma Access platform preferred

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Staff E-TAC Product Support SASE